Legal Operations & Outside Counsel Coordinator

AmTrust Financial Services; Latham (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

AmTrust Financial Services seeks a Counsel Management Coordinator to support onboarding and ongoing management of outside counsel relationships. You will ensure accurate documentation, maintain data integrity in legal operations systems, and assist with rate administration and spend management.

This role serves as a key operational resource for law firms, claims professionals and internal business partners, driving process improvements and timely communications across the engagement lifecycle in

Qualifications

• Associate’s degree required; bachelor’s preferred.
• Minimum 3 years of relevant professional experience.
• Experience supporting insurance, legal operations, claims, outside counsel management, vendor management, or related business operations functions.
• Understanding of law firm structures, staffing, billing practices, and business operations.
• Strong attention to detail and professional judgment.
• Excellent organizational, analytical, and problem-solving skills.
• Strong verbal and written communication with internal and external stakeholders.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with legal operations technology including matter management, e-billing, legal spend management, vendor management, and reporting platforms.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist onboarding and documentation management for outside law firms and providers.
• Coordinate submission, review and maintenance of law firm rates and timekeeper information.
• Support administration of outside counsel management, litigation management and e-billing platforms.
• Maintain data integrity across legal operations systems and matter-related data.
• Generate reports on onboarding, rate administration, compliance metrics and system activities.
• Serve as primary liaison for law firms on onboarding, system access, rate submissions and compliance.

Skills

Attention to detail

Organizational skills

Analytical skills

Problem solving

Verbal & written communication

Stakeholder management

Multitasking

Education

Associate degree required

Bachelor’s degree preferred

Degrees in Business Admin / Legal Studies / Paralegal / Insurance preferred

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Matter management systems

E-billing platforms

Legal spend management tools

Job description

AmTrust Financial Services seeks a Counsel Management Coordinator to support onboarding and ongoing management of outside counsel relationships. You will ensure accurate documentation, maintain data integrity in legal operations systems, and assist with rate administration and spend management.

This role serves as a key operational resource for law firms, claims professionals and internal business partners, driving process improvements and timely communications across the engagement lifecycle in