Legal Operations Manager

Harley-Davidson Motor Company; Juneau, Northern (AK, KY); Hybrid; USD 138,000 - 221,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401k program

Onsite gym

Employee store discounts

Job summary

Harley-Davidson Motor Company in Juneau, AK seeks a Legal Operations Manager to lead legal technology, process improvement, and vendor management.

You will drive KPI reporting, manage budgets with Finance, oversee knowledge/matter management, and coordinate RFPs and fee arrangements with outside counsel.

A strong background in e-billing, matter management, and contract lifecycle management is required; 5+ years experience preferred.

Qualifications

• High School Diploma or Equivalent Required
• Bachelor's Degree Preferred
• Typically requires a minimum of 5 years of related experience in legal operations
• Proven ability to prioritize, organize, and manage multiple complex projects
• Experience with legal billing, matter management, and vendor negotiations

Responsibilities

• Evaluate, implement, and manage legal tech tools (e-billing, matter management, CLM).
• Lead system integrations and ensure user adoption across the legal team.
• Maintain data integrity and reporting capabilities.
• Identify and implement process improvements to streamline legal operations.
• Lead cross-functional projects and change management initiatives.
• Develop and enforce SOPs for legal operations.
• Oversee knowledge management and matter intake processes.
• Manage relationships with outside counsel and legal service providers.
• Define and track KPIs and provide regular reports to legal leadership.

Skills

Legal operations

Project management

Vendor management

Data reporting

RFP leadership

KPI tracking

Education

Bachelor's degree

High School Diploma

Tools

E-billing software

Matter management

Contract lifecycle management

Job description

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Auto req ID: 61950
Title:Legal Operations Manager
Job Function:Legal
Location:JUNEAU
Workplace Category: Onsite
Company:Harley-Davidson Motor Company
Full or Part-Time:Full Time
Shift:SHIFT1

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as aLegal Operations Mgr.

Job Summary

The Legal Operations Manager will have responsibility in the following primary areas: (i) legal technology and systems, (ii) process improvement, (iii) knowledge and matter management systems, (iv) vendor and financial management, and (v) metrics and reporting for the Legal Department. The individual in this role must have excellent time management, project management, and communication skills to effectively manage competing priorities and drive complex projects involving stakeholders at all levels to completion. The ideal candidate will have: (i) extensive experience with legal billing and legal case management software, (ii) experience leading RFPs, negotiating fee arrangements, and monitoring vendor performance, and (iii) expertise in defining and tracking key performance indicators (KPIs) for legal operations.

Job Responsibilities

Legal Technology & Systems:

• Evaluate, implement, and manage legal tech tools (e.g., e-billing, matter management, contract lifecycle management).
• Lead system integrations and ensure user adoption across the legal team.
• Maintain data integrity and reporting capabilities.

Process Improvement & Project Management:

• Identify and implement process improvements to streamline legal operations.
• Lead cross-functional projects and change management initiatives.
• Develop and enforce best practices and standard operating procedures.

Knowledge and Matter Management:

• Oversee knowledge management systems to ensure effective information sharing.
• Develop strategies for capturing institutional knowledge and legal precedents.
• Support matter intake and tracking processes.

Vendor and Financial Management:

• Manage relationships with outside counsel and legal service providers.
• Lead RFPs, negotiate fee arrangements, and monitor vendor performance.
• Collaborate with Finance to manage legal budgets and track spend.

Metrics and Reporting:

• Define and track key performance indicators (KPIs) for legal operations.
• Provide regular reports and insights to legal leadership.
• Use data to drive continuous improvement and strategic decision-making.

Education Requirements:

• High School Diploma or Equivalent Required

Education Specifications:

• Bachelor's Degree Preferred

Experience Requirements:

• Typically requires a minimum of 5 years of related experience
• Legal operations-related experience
• Works independently with guidance in only the most complex situations
• Proven ability to prioritize, organize, and implement multiple complex projects
• Critically evaluate information from multiple sources, ask questions, and reconcile differences to deliver effective guidance
• An ability to work on multiple tasks simultaneously and lead several projects in a dynamic and fast-paced work environment
• The ability to lead and work well in a team environment
• A high level of integrity, excellent judgment, critical thinking skills, and the ability to identify all relevant issues
• Excellent decision-making and critical thinking skills, as well as strong written and verbal communication skills (including good listening skills)
• Self-motivated with an unwavering commitment to excellence, accuracy, and quality

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range:$138,100 - $220,900

Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is eligible for domestic relocation assistance (within posted country)

Job Segment: Operations Manager, Pre-Sales, RFP, Business Process, Change Management, Operations, Sales, Management