Legal Operations and Litigation Support Specialist

ITG Communications, LLC; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

ITG Communications, LLC is seeking a Legal Operations and Litigation Support Specialist to assist the Legal Department with day-to-day administrative tasks, manage the CLM program, and coordinate with internal teams on legal documents.

The role requires strong organizational skills, professionalism, and the ability to handle pressure in a fast-paced environment. Prior experience with eDiscovery, legal holds, and outside counsel management is a plus.

Qualifications

• Bachelor’s degree required.
• Minimum of four years of experience in legal operations, paralegal, or similar role.
• Hands-on experience with Ironclad or a CLM platform is required.

Responsibilities

• Manage and administer the contract lifecycle management program and monitor for required approvals and deadlines.
• Organize and maintain internal matter files and ensure documents are up-to-date and accessible.
• Coordinate with internal departments to ensure timely processing of legal documents.
• Provide general support to outside counsel, onboarding law firms, reviewing invoices, and resolving billing discrepancies.
• Prepare, revise, and finalize litigation documents and correspondence with accuracy.

Skills

Legal operations

Paralegal

Education

Bachelor’s degree

Tools

Ironclad

Job description

Job Description

The Legal Operations and Litigation Support Specialist is responsible for performing legal and compliance-related duties and supporting the Legal Department in handling a wide range of legal tasks. Responsibilities include supporting the Legal Department with day-to-day administrative tasks, managing and maintaining records using the Company’s workforce management system and contract lifecycle management platform, and providing general support to legal counsel as needed.

This person must be exceedingly well organized and enjoy the challenges of supporting a fast-paced department with a variety of tasks. The candidate must be able to interact with staff at all levels, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.

Responsibilities

• Manage and administer the Company’s contract lifecycle management program, assist in contract review workflows, and monitor for required approvals and deadlines.
• Organize and maintain internal matter files, ensuring all documents are up-to-date and accessible.
• Coordinate with internal departments to ensure timely processing of legal documents.
• Serve as general support for outside counsel management which includes onboarding new law firms, reviewing invoices, and resolving billing discrepancies.
• Prepare, revise, and finalize litigation documents, correspondence, and agreements with careful attention to format, grammar, and accuracy.
• Manage the service-of-process workflow by receiving, logging, and routing subpoenas, summonses, complaints, garnishments, and other legal notices; coordinate with internal stakeholders and outside counsel; and track all response requirements and deadlines through resolution.
• Assist with eDiscovery matters using Microsoft Purview, including implementing legal holds, identifying and preserving potentially responsive data, coordinating collections, maintaining matter records, and supporting document review and production activities under the direction of legal counsel.
• Perform quality control reviews of legal documents, track matter progress, and facilitate compliance with applicable litigation and regulatory requirements and deadlines.
• Develop and manage department SharePoint sites, seeking to develop improved ways to capture and share information related to the department.
• Manage ad hoc or other special projects as assigned, ensuring timely completion and high-quality results.

Key Measures / Key Performance Indicators

• Contract Lifecycle SLA Compliance within established timelines
• Route complete contract requests and legal documents to the appropriate reviewer within one business day, subject to matter urgency.
• Ensure no missed legal or contractual deadlines attributable to a failure to properly log, route, escal...
• Maintain organized and complete matter files in compliance with departmental file-management standards.
• Prepare legal documents and correspondence including formatting, grammar, dates, names, version control, and supporting documentation.
• Complete assigned legal hold, preservation, collection, and document-production activities within established matter timelines and promptly escrow identified risks.
• Acknowledge internal legal-support requests within one business day and provide timely status updates.
• Complete assigned projects by agreed deadlines and communicate anticipated delays or risks promptly.
• Recommend or implement at least two meaningful Legal Department process improvements annually.
• Consistently comply with confidentiality, privilege, information-security, access-control, and records-retention requirements.
• Timely implementation and management of legal holds, data preservation, and discovery requests

Requirements

Education: Bachelor’s degree

Experience

• Minimum of four years of experience working as a paralegal or in a legal operations, legal project management, compliance, or administrative role.
• Hands-on experience with Ironclad or a similar CLM platform is required.

Preferred Qualifications/Experience

• Demonstrated experience with litigation and the claims management process, as well as implementing legal holds, and managing UCC liens and subpoenas.
• Experience supporting eDiscovery matters using Microsoft Purview or a comparable platform
• Familiarity with legal holds, custodian management, data collection, and document-production workflows preferred.

Factors critical to success at ITG Communications for this position

• Strong attention to detail and organizational skills.
• Excellent communication skills, patience, and ability to handle confidential information with discretion.
• Ability to multitask and prioritize duties.
• Ability to work in a very fast-paced work environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to use hands and fingers for data entry, typing, and document handling
• Occasional standing, walking, and bending to access files or office equipment
• Ability to lift up to 15 lbs occasionally (e.g., files, binders, office supplies)
• Ability to communicate clearly in person, over the phone, via Teams meetings, and via email
• Evening and weekend hours may be required from time to time in order to meet business needs or time sensitive legal deadlines.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.