Legal Intake Team Lead

Keller Postman LLC; Lake Mary (FL); On-site; USD 62,000 - 75,000; Full time

Job summary

A leading firm in legal services is looking for a Legal Intake Team Lead to oversee a team of Intake Specialists in Lake Mary, FL. This role involves training, performance management, and ensuring high-quality service for clients. The candidate should have supervisory experience and strong communication skills, with a competitive salary range of $62,000 to $75,000 plus bonuses.

Qualifications

• 1-3 years call center experience preferred.
• 1-3 years supervisory experience.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and train a team of Legal Intake Specialists.
• Monitor and assess team performance and provide feedback.
• Prepare training materials and assist with challenging client interactions.

Skills

Management

Multitasking

Communication

Analytical Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Legal Intake Team Lead role at Keller Postman LLC

1 day ago Be among the first 25 applicants

Join to apply for the Legal Intake Team Lead role at Keller Postman LLC

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose: Keller Postman seeks a Legal Intake Team Lead responsible for managing a team of Legal Intake Specialists. The Team Lead will frequently assess the skills and abilities of each team member to ensure they are equipped to provide the highest level of service to prospective clients. The Team Lead will play a key role in the training and development of each Intake Specialist by providing on the spot feedback and coaching.

The Team Lead will work in person five days per week in our Lake Mary office. The compensation for this position is a base salary of $62,000 to $75,000 per year depending on experience, plus a discretionary bonus and benefits.

Essential Functions:

• Directly manage several direct reports providing the necessary training, coaching, and instruction for their day-to-day tasks.
• Manage daily workload and special project assignments for assigned Intake Specialists, including consistently monitoring inbound and outbound calls, emails, and text messages to assess team members' demeanor, technical accuracy, and overall performance.
• Assist with the preparation of employee training materials, including partnering with the Learning and Development team to identify knowledge gaps and tools to improve performance.
• Prepare performance metrics and general data to share with management when requested.
• Partner with other Team Leads and the Quality Assurance team to develop scorecards and other methods of assessing employee performance.
• Learn and retain all relevant case information in order to train Intake Specialists and effectively assist prospective clients.
• Collaborate with department management and other business leaders to proactively identify areas of improvement around employee experience.
• Provide performance feedback to team members in order to develop their skills and enhance productivity.
• Assist assigned team members with challenging client calls while maintaining an extraordinary level of professionalism and courtesy.
• Occasionally assist with calls across all firm matters during peak periods.
• Other duties as assigned.
  
  

Required Skills and Abilities:

• Ability to manage and motivate people.
• Ability to maintain a high level of accountability and multi-task in a fast-paced, high-volume environment, independently and as part of a team.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to exhibit confidence, knowledge, empathy, and professionalism when engaging clients.
• Analytical, problem-solving, and decision-making skills.
• Intermediate or higher Microsoft Office skills.
  
  

Education/Experience:

• 1-3 years call center experience preferred.
• 1-3 years supervisory experience.
• Education equivalent to high school diploma or GED.
  
  

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Keller Postman LLC by 2x

Sign in to set job alerts for “Legal Manager” roles.

Manager, Legal Affairs & Administrative Services

Inhouse Counsel/Manager Legal, Compliance & Risk Management/Outpatient Clinics/Full-time Employment

Lake Mary, FL $114,800.00-$172,200.00 6 days ago

Senior Vice President, Counsel- Legal Data Management and Advisory

Senior Associate, Paralegal - Government Contracting

(Florida) Title Examiner III, Remote, FL - Westcor Land Title Insurance Company

Associate Community Director- Livano Grand National

Community Association Manager (Portfolio)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.