Legal Innovation & Operations Lead

Block; San Francisco (CA); On-site; USD 218,000 - 327,000; Full time

Benefits offered by this job

Remote work

Job summary

Block is seeking a collaborative operations leader to head the Legal Innovation & Operations (LIO) team within Counsel. You will turn vision into execution, manage multiple workstreams, and drive automation and AI initiatives to optimize how work gets done across the organization.

You will oversee legal systems, budget, and vendor partnerships, partnering with Legal, IT, Finance, and Business Operations to deliver measurable business value.

Qualifications

• 8+ years of experience in legal operations or a related operations-focused role.
• Experience leading automation or AI initiatives that drive measurable improvements.
• Capacity for managing budgets, timelines, and stakeholders with attention to detail.
• Adaptive communication methods, translating technical detail into clear business value.
• Collaborative and curious mindset, unafraid to experiment or rethink processes.
• Familiarity with platforms like DocuSign CLM or workflow automation tools.
• Experience building trust quickly with senior leadership to individual contributors.

Responsibilities

• Define and drive our legal tech strategy with a clear vision and roadmap.
• Oversee our suite of legal systems, ensuring optimization and integration with business needs.
• Manage core digital platforms, ensuring efficiency and budget-conscious choices.
• Collaborate across Legal, Policy, IT, Finance and Business Ops to roll out tech solutions.
• Design elegant, business-value-focused tech solutions.
• Build and maintain vendor relationships to ensure measurable value.
• Lead multi-quarter, cross-functional projects to deepen automation and AI use.
• Foster operational excellence wherever opportunities exist.

Skills

Legal ops

Automation initiatives

AI initiatives

Budget management

Stakeholder management

Effective communication

DocuSign CLM

Workflow automation

Tools

DocuSign CLM

Workflow automation

Job description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We are looking for a collaborative, curious operations professional with a passion for leading our Legal Innovation & Operations (LIO) team within our Counsel organization. We're looking for a strategic, detail-oriented builder to lead our team operations strategy from vision to execution. You will manage multiple workstreams, from continuing the work to improve the organization's technology and automation initiatives to managing our budget and reducing third-party spend where possible. We will task you with solving problems, optimizing processes, and bringing the power of automation and AI into how our work gets done.

You Will

• Lead the charge on defining and driving our legal tech strategy, including setting the vision, building the roadmap, and delivering tools that make our team faster, smarter, and more connected.
• Oversee our suite of legal systems (like CLM, eBilling, knowledge management and workflow platforms), ensuring they're optimized, well-integrated, and aligned with how the business actually works.
• Manage our core digital platforms, keeping them efficient, intuitive, and budget-conscious.
• Partner across Legal, Policy, IT, Finance, Business Operations and beyond to evaluate and roll out technology and solutions that streamlines work and improves the experience for everyone who touches it.
• Design elegant solutions and connecting the dots between business needs and technology.
• Build and maintain relationships with vendors, ensuring we get measurable value from our tech investments.
• Lead multi-quarter, cross-functional projects that push automation, AI, and data-driven insights deeper into how we deliver our work throughout the organization.
• Help create operational excellence wherever opportunities exist.

You Have

• 8+ years of experience in legal operations, tech strategy, or a related operations-focused role.
• Experience leading automation or AI initiatives that drive measurable improvements.
• Capacity for managing budgets, timelines, and stakeholders, with a sharp eye for detail and follow-through.
• Adaptive communication methods, translating technical detail into clear business value.
• A collaborative and curious mindset, unafraid to experiment or rethink how things are done.
• Familiarity with platforms like DocuSign CLM or workflow automation tools (bonus points for hands-on implementation experience).
• Experience building trust quickly and working well with everyone from senior leadership to individual contributors.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A $217,800—$326,800 USD

Zone B $217,800—$326,800 USD

Zone C $217,800—$326,800 USD

Zone D $217,800—$326,800 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

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