Legal Financial Support Service Billing Supervisor

RRD; Warrenville (IL); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Billing Supervisor to lead the financial support services team in a fast-paced professional services environment. You will supervise staffing, ensure timely billing, and manage accounts receivable while maintaining high client satisfaction.

You will coordinate with law firms and internal stakeholders, optimize workflows, and support P&L considerations. Strong communication and leadership are essential to drive performance and accuracy.

Qualifications

• Associate or bachelor’s degree in Business, Finance or related discipline.
• Minimum of 3 years of experience supervising billing in a professional services environment preferred.
• Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred.
• Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool.
• Demonstrates proficiency with MS Excel spreadsheets, including pivot tables, charts and graphs; proficiency in Word and PowerPoint.

Responsibilities

• Supervise financial support services employees to ensure quality service delivery.
• Supervise staffing and workflow volumes; allocate staffing by shift or service line.
• Ensure that billing workloads are appropriately weighted and balanced.
• Responsible for employee lifecycle including interviewing, onboarding, training, development, planning for key roles, and off-boarding management.
• Identify areas for additional training to ensure skill levels are uniformly excellent.
• Monitor client inventory balances and ensure timely billing and follow-up on accounts receivable.
• Ensure compliance with workflow processes for unbilled and AR balances from proforma through invoice collection.
• Serve as initial point of contact and aid team members with daily questions and concerns.
• Respond to customer inquiries timely and professionally; communicate solutions to avoid issues; resolve client escalations.
• Maintain knowledge of client billing and payment terms and discounts.
• Execute administrative reports related to people and production on time and to standards.
• Support manager with P&L by understanding overtime and time-off impact.
• Ensure E-Billed invoices are transferred to e-billing vendor promptly.
• Ensure team compliance with policies, SLAs, and quality expectations; use corrective action when needed.
• Work with manager to create development plans and challenging assignments for team members.
• Enable team members to set goals, priorities, and provide regular feedback and meetings.
• May support materials for CSR or QBRs; understand client businesses and impact of services.
• Foster cross-training and teamwork to optimize service delivery.

Skills

leadership

verbal communication

written communication

interpersonal skills

multitasking

time management

Education

Associate or bachelor’s degree in Business/Finance or related discipline

Tools

3E

Elite

Aderant

Excel

Word

PowerPoint

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

• *Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed‑upon metrics and goals to ensure client satisfaction and exceptional employee performance
• *Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Ensure that billing workloads are appropriately weighted and balanced
• *Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• *Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• *Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow‑up on accounts receivable
• *Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
• *Serve as initial point of contact and aid team members with daily questions and concerns
• *Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• *Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time‑off to avoid non‑billable charges
• *Ensure E‑Billed invoices are transferred to the e‑billing vendor in a timely fashion
• *Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• *Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
• Have a strong knowledge of the client’s businesses and the impact of our services
• Foster cross‑training and a sense of team work to optimize client service delivery

Qualifications

• Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred
• Minimum five years of billing experience in a law‑firm or professional organization required. Six years or more preferred. Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
• Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
• Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint
• Familiarity with legal terminology and a variety of document formats used in legal work.
• Ability to multitask and meet stringent deadlines.
• Excellent organizational and time‑management skills.
• Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects.
• Excellent verbal and written communication skills.
• Attention to details required.

Additional Information

RRD's current salary range for this role is $/59,700 to $90,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

#WLOH

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.