eBilling Analyst - Remote (Legal Services)

RRD; Warrenville (IL); On-site; USD 26,160 - 36,630; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Job summary

RRD in Warrenville is seeking an E-Billing Analyst to manage invoice submissions and resolve e-billing issues. The successful candidate will excel in communication with all levels of management and demonstrate strong customer service.

This role involves liaising with clients and providing expert-level support regarding electronic billing processes, ensuring compliance with client guidelines. Ideal candidates should have experience in a corporate law environment, knowledge of legal billing systems, and the ability to perform under tight deadlines.

Qualifications

• Must have a minimum of an Associate degree with a concentration in Business, Accounting, or Finance.
• 1+ years of e-billing experience in a corporate law department or law firm.
• Proven knowledge of BillBlast and other legal billing systems.

Responsibilities

• Responsible for invoice submissions and e-billing issue resolution.
• Handle complex e-submission assignments for corporate clients.
• Update data for assigned clients in the billing system.

Education

Associate degree or advanced degree with concentration in Business, Accounting, or Finance

1+ years of e-billing experience

Knowledge of legal billing and middleware systems

Proficiency with Windows-based software and Microsoft Applications

Strong reading comprehension, analytical and problem-solving skills

Ability to multi-task and perform under tight deadlines

Tools

BillBlast

Legal Exchange

Ty Metrix 360

Serengeti/Legal Tracker

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday–Friday, 8:30 am–5:30 pm

The E‑Billing Analyst will be responsible for all aspects of invoice submissions via various e‑billing platforms and resolving e‑billing issues for the law firm’s e‑billed clients. Excellent communication and a high level of professional service to management, attorneys, and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast‑paced, deadline‑driven environment.

• Work directly with the client’s E‑billing Manager on any ad‑hoc e‑bill related management/client requests.
• Responsible for the submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e‑billing, and providing follow‑up support to attorneys and clients in all aspects related to electronic billing.
• Handle heavy volume of highly complex e‑submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm’s guidelines are followed during the submission process.
• Act as liaison between billing attorney/secretarial staff and clients’ staff assigned to electronic billing by providing expert‑level subject matter support.
• Liaise with billing attorney/secretary and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions.
• Populate, maintain, and update data for assigned clients in the billing system and clients’ external web applications; ensure all relevant information is updated and correlated in the firm’s billing system.
• Work collaboratively with department’s supervisor to support e‑billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various subsystems.
• Perform ad‑hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.

Qualifications

• Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based on overall employment history.
• 1+ years of e‑billing experience within a corporate law department or law firm.
• Knowledge of legal billing and middleware systems a plus (e.g., Legal Exchange, Ty Metrix 360, Legal‑X, Serengeti/Legal Tracker).
• Proven knowledge and experience with BillBlast.
• Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus.
• Proficiency with Windows‑based software and Microsoft Applications such as Excel, Word, and Outlook, and ability to create, edit, and present complex data, analyses, and ad‑hoc reports.
• Strong reading comprehension, analytical and problem‑solving skills.
• Multi‑task, use time efficiently, and perform professionally and at a high level under tight deadlines and in a fast‑paced, ever‑changing work environment, and successfully prioritize and adapt to changing demands.
• Able to influence/steer at a senior and executive level within and outside client groups.

Additional Information

The salary range for this role at the noted RRD location is $18.99 to $26.59 per hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.