Legal Data Intelligence Education Senior Specialist

Davita Inc.; Atlanta (GA); Remote; USD 89,000 - 133,000; Full time

Job summary

A leading company in legal technology seeks a Legal Data Intelligence Education Senior Specialist. This role focuses on enhancing client engagement and product adoption through guidance on Relativity's offerings. Candidates should possess extensive experience in e-discovery and excel in communication and project management skills.

Qualifications

• At least seven years of e-discovery industry experience.
• Strong knowledge of core Relativity applications, Text Analytics, and Legal Hold.

Responsibilities

• Advise customers on Relativity workflow solutions and drive product adoption.
• Develop onboarding guides and serve as a customer advocate during product development.
• Manage interdepartmental projects and provide thought leadership at events.

Skills

Relativity Expert

Project Management

Communication Skills

Problem Solving

Job description

Posting Type

Remote/Hybrid

Job Overview

As a Legal Data Intelligence Education Senior Specialist, you will be responsible for understanding client usage and adoption for all Relativity products across the spectrum of Legal Data Intelligence and the EDRM. The Legal Data Intelligence Education Senior Specialist works under the general direction of managers and Legal Data Intelligence Education Architects.

Job Description and Requirements

Role Responsibilities

• Advise and teach customers Relativity workflow solutions across the entire product line through proactive outreach initiatives, content creation, presentations, and responding to escalated customer inquiries.
• Develop and author customer onboarding guides and workflows to ensure successful use of Relativity tailored to their workflow needs.
• Engage with customers to encourage and drive product adoption and satisfaction.
• Serve as a customer surrogate internally to voice and consider end-user perspectives during product development.
• Assist with administrative functions for the team.
• Manage team interdepartmental projects.
• Manage and assist with team and inter-departmental programs.
• Provide thought leadership to the company and industry by speaking at industry events.

Qualifications

• Relativity Expert
• Skilled project management ability
• Strong communication and presentation skills
• At least seven years of e-discovery industry experience
• Strong problem-solving ability
• Advanced knowledge of core Relativity applications, Text Analytics, Assisted Review, Processing, and general knowledge of Collection and Legal Hold

Compensation

Relativity is committed to fair and equitable compensation practices. This position offers a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range is between $89,000 and $133,000. The final salary will depend on experience, skills, and internal pay considerations. Hiring at the top of the range is uncommon to allow for future salary growth.