2 - 3 Years
Job Description
JOBIDENTIFICATION
Designation
Legal Counsel
Department
Legal, Risk and Compliance
Division
Corporate / Support Services
Reports to
Head of Legal, Risk and Compliance
JOB SUMMARY
The Legal Counsel serves as an in-house legal advisor of theCompany and provides practical, commercially sound, and risk-based legalsupport to the Company’s BPO operations. Reporting to the Head of Legal, Riskand Compliance, the role assists in managing legal risk, reviewing andnegotiating contracts, supporting regulatory and government compliance,advising on labor and employment matters, supporting the Data ProtectionOfficer and data privacy program, coordinating disputes and handling laborcases, and providing legal guidance to business units in accordance with applicablelaws, company policies, and client requirements.
DUTIES ANDRESPONSIBILITIES
Key responsibilities:
- Provide timely, practical, and business-oriented legal advice tomanagement and business units on corporate, commercial, labor, regulatory,data privacy, and compliance matters affecting BPO operations.
- Review, draft, negotiate, and manage commercial contracts andrelated documents, including client agreements, master services agreements,statements of work, service level provisions, vendor and supplier agreements,non-disclosure agreements, data processing agreements, amendments, renewals,and related documents.
- Advise internal stakeholders on contractual rights, obligations,risk allocation, liability, indemnity, confidentiality, data protection,termination, service delivery commitments, and other key legal and commercialterms.
- Support the Data Protection Officer and data privacy governanceprogram, including privacy documentation, data processing reviews, privacyimpact assessments or threshold assessments, data subject requestcoordination, breach response documentation, privacy notices, trainingmaterials, and monitoring of compliance with data privacy laws, clientrequirements, and internal policies.
- Assist in regulatory and government compliance work, includingpermits, registrations, reportorial submissions, notices, certifications,regulatory inquiries, and coordination with agencies such as the SEC, BIR,DOLE, NLRC, NPC, PEZA, local government units, and other relevant regulatorsor authorities.
- Handle and coordinate labor and employment matters, includingdisciplinary proceedings, notices to explain, preventive suspensiondocumentation, notices of decision, employee relations issues, settlementdocumentation, administrative conferences, DOLE and NLRC proceedings, casefiles, evidence gathering, and witness coordination
- Manage or support disputes, claims, complaints, demand letters,labor cases, and other legal proceedings by reviewing pleadings andcorrespondence, monitoring deadlines, maintaining trackers, coordinating withinternal stakeholders and external counsel, and reporting materialdevelopments to the Head of Legal, Risk and Compliance.
- Conduct legal research and prepare legal opinions, memoranda,risk assessments, advisories, templates, board or management materials, andrecommendations on laws, rules, regulations, contractual obligations, andlegal developments relevant to the Company.
- Review, draft, and update company policies, compliancematerials, legal templates, internal guidelines, and training materials toalign with applicable law and client obligations
- Maintain proper legal records, contract repositories, casefiles, regulatory trackers, privacy documentation, corporate records,permits, and other controlled documents, ensuring confidentiality,completeness, proper version control, and timely retrieval.
- Perform such other legal, risk, compliance, privacy, andgovernance-related functions as may be assigned by the Head of Legal, Riskand Compliance.
COMPETENCIES
- Strong legal research, drafting, contract review,issue-spotting, negotiation support, and legal risk assessment skills.
- Sound knowledge of corporate, commercial, labor, data privacy,regulatory, and compliance requirements relevant to BPO operations.
- Ability to provide practical, business-oriented legal advicewhile protecting the Company’s interests and escalating material risksappropriately.
- Strong judgment, discretion, integrity, and confidentiality inhandling privileged, sensitive, personal, employee, client, and commercialinformation.
- Excellent written and verbal English communication skills,including the ability to prepare clear legal opinions, advisories, reports,notices, correspondence, and management updates.
- Strong stakeholder management, coordination, prioritization,deadline management, documentation, and follow-through skills.
- Ability to work independently and collaboratively with businessunits, external counsel, regulators, and other stakeholders.
QUALIFICATIONS
- Bachelor of Laws,Juris Doctor, or equivalent law degree from a reputable Philippine lawschool.
- Member of thePhilippine Bar in good standing; Integrated Bar of the Philippines membershipin good standing is preferred or required, depending on business need.
- At least four tosix years of relevant post-qualification experience in a law firm, in-houselegal department, BPO/shared services company, outsourcing, technology, orclient services environment.
- Demonstratedexperience in corporate and commercial law, contract drafting and review,regulatory compliance, labor and employment matters, dispute coordination,and legal advisory work.
- Experience handlingor coordinating labor cases, administrative conferences, employee disciplineprocesses, DOLE/NLRC matters, settlements, and external counsel instructionsis preferred.
- Working knowledgeof the data privacy laws, data processing arrangements, breach documentation,privacy notices, data subject rights, and DPO support functions; data privacycertification or formal training is an advantage.
- Exposure toPhilippine regulatory requirements involving SEC, BIR, DOLE, NLRC, NPC, PEZA,local government units, and other relevant agencies is preferred.
- Strong proficiencyin English legal drafting, contract review, legal research, communication,records management, and stakeholder coordination.
- High level ofprofessionalism, judgment, integrity, confidentiality, attention to detail,and ability to work in a fast-paced BPO environment.
Job Snapshot
Updated Date
02-Nov-2026
Department
Legal & Compliance
Location