Legal Client Service Manager

Scion Staffing; Calabasas (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading provider of legal case administration seeks a Legal Client Service Manager to oversee client support operations in Woodland Hills, CA. This full-time, temp-to-hire position requires a proactive individual with a background in customer service management. The role involves leading a team, ensuring high client satisfaction, and driving operational efficiencies. The manager will benefit from a competitive pay range of $31-$36/hour along with a comprehensive benefits package.

Benefits

Growth opportunity in a respected organization

Competitive pay range between $31–$36/hour

Collaborative environment with growth potential

Full benefits package including health coverage

Qualifications

• Strong experience in supervisory or managerial role in client support.
• Proficient in Microsoft 365 and CRM systems.
• Excellent communication and leadership skills.

Responsibilities

• Lead and manage a team of 5–8 client support professionals.
• Ensure accurate and timely responses to client inquiries.
• Identify and implement process improvements to enhance client experience.

Skills

Customer Service Management

Operational Workflow Refinement

Interpersonal Communication

Leadership

Problem-Solving

Tools

Microsoft 365

CRM Systems

Job description

Join to apply for the Legal Client Service Manager role at Scion Staffing

6 days ago Be among the first 25 applicants

Join to apply for the Legal Client Service Manager role at Scion Staffing

This range is provided by Scion Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $36.00/hr

Direct message the job poster from Scion Staffing

Recruiting Coordinator with Scion Staffing

Scion Staffing has been engaged to conduct a search for a Legal Client Service Manager on behalf of our client, a leading provider of legal case administration and support services. This full-time, temp-to-hire opportunity is based onsite in Woodland Hills, CA, and is an excellent role for a service-focused people leader with a background in client support management.

The ideal candidate is a proactive and experienced customer service professional who excels at leading teams, refining operational workflows, and maintaining high client satisfaction in a legal or service-oriented environment.

PERKS:

• Growth opportunity with a highly regarded legal support organization!
• Competitive pay range of $31–$36/hour DOE!
• Collaborative and professional environment with growth potential!
• Full benefits package including health coverage and retirement plan options!

RESPONSIBILITIES:

• Lead and manage a team of 5–8 client support professionals, overseeing daily workflow, training, and performance.
• Ensure accurate, timely, and well-documented responses to client inquiries while maintaining high service standards.
• Resolve escalated client issues with professionalism and support relationship-building efforts through clear, proactive communication.
• Identify and implement process improvements in collaboration with internal teams to enhance client experience and operational efficiency.
• Develop key performance metrics, conduct workshops, and contribute to staff training and development initiatives.
• Stay current on company services, case developments, and best practices to ensure informed client support and consistent service delivery.

QUALIFICATIONS:

• Strong experience in a supervisory or managerial role in customer service or client support.
• Proven success managing teams and resolving client issues with professionalism and efficiency.
• Proficient in Microsoft 365 and Office Suite (Excel, Outlook, Word).
• Experience working with CRM systems and customer support platforms.
• Excellent interpersonal, communication, and leadership skills.
• Independent and results-driven mindset with the ability to work with minimal supervision.
• Strong organizational, planning, and problem-solving skills in a fast-paced environment.

COMPENSATION & BENEFITS:

This full-time, temp-to-hire position is located onsite in Woodland Hills, CA, with an hourly pay rate of $31–$36/hour DOE. Additionally, medical, dental, vision and voluntary life insurance, an employee assistance plan (EAP), and commuter and transit benefits for those who are working on average 30 or more hours per week. An employee retirement plan is also available!

HOW TO APPLY:

For immediate consideration, please apply here today!

ABOUT OUR SEARCH FIRM:

Scion Staffing, Inc. is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing.

Our track record and recruitment process have made us one of the top recruitment firms in the nation. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Management, Administrative, and Legal

• Industries

  Law Practice

Referrals increase your chances of interviewing at Scion Staffing by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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