Legal Assistant Supervisor - Central Sector

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Legal Assistant Supervisor to oversee a team and ensure compliance with unemployment compensation laws. This full-time position entails supervising Legal Assistants, managing workloads, and collaborating with sector management. Candidates must possess legal clerical experience and be able to perform essential functions.

Benefits

Telework opportunities

Comprehensive health plans

Generous paid leave benefits

Employee discounts

Professional development opportunities

Qualifications

• One year as a Legal Assistant 2 or equivalent Federal Government job title.
• Five years of clerical experience, including two years legal clerical experience.
• Ability to perform essential job functions.

Responsibilities

• Oversee a team of Legal Assistant 2s in processing unemployment compensation appeals.
• Monitor workflow, assign daily tasks, and ensure efficiency.
• Provide administrative support and conduct training for legal assistants.

Skills

Team supervision

Workflow management

Legal documentation

Public contact

Job description

The Department of Labor & Industry is currently looking to hire a Legal Assistant Supervisor to oversee a team of Legal Assistant 2s within the Central sector. This role is crucial for ensuring that Unemployment Compensation (UC) appeals are processed accurately and promptly, adhering to both UC law and the regulations set forth by the Unemployment Compensation Board of Review (UCBR). The supervisor will provide essential administrative support to the Central Sector Program Manager, ensuring that all reports are completed and submitted on time. Additionally, this position involves reallocating tasks among Referees and legal assistants as needed, as well as coordinating with other offices in different sectors to facilitate the efficient handling of UC appeals. If you are interested in this opportunity, we encourage you to apply now!

In this position, you will be responsible for planning, organizing, and overseeing the activities of multiple Legal Assistant 2s who provide essential support to Referee staff in managing unemployment compensation (UC) appeals that involve complex legal matters. You will monitor workflow, assign daily tasks to team members, and ensure that all work is completed efficiently and systematically. Your role will also involve participating in the review and processing of legal documents, organizing case files, scheduling hearings, transcribing decisions, engaging in public contact, and performing general office duties, all in compliance with UC laws, regulations, UCBR procedures, and relevant court decisions. Additionally, you will collaborate with the Central sector Management Technician to deliver initial, ongoing, and remedial training as necessary, ensuring that operations run smoothly and performance standards are met. This will require you to maintain a comprehensive understanding of both your unit's functions and the responsibilities of other employees in the Eastern sector. You will also be tasked with training new Legal Assistants 2 and providing feedback to Referees for employee performance evaluations. Furthermore, you will review the work of your subordinates and other support staff for accuracy and timeliness, taking corrective action when deficiencies or errors are identified. You will manage the redistribution of legal assistant tasks between offices as workloads fluctuate and coordinate with other sectors to secure additional support when required. In addition, you will supervise and coordinate the efforts of annuitant clerical assistant 3s within the sector. Your role will also involve assisting the Program Manager with daily office operations, which includes reallocating workloads as necessary and reassigning cases in the event of unexpected absences among UC Referees. You will also aid the Program Manager in securing backup Referee and legal assistant support from other offices to address peak workloads or shortages in staff. Lastly, you will oversee the hiring of contracted interpreters, whether in-person, over the phone, or for sign language services, ensuring that interpreters are scheduled appropriately and that any cancellations are managed promptly.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • Work hours are negotiable
• Work Location: You will work at the Central Sector office that is closest to your home. Possible work locations are available in North Hampton, Lackawanna, Lycoming, and Luzerne Referee offices.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office that is closest to your home.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

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See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Minimum Experience and Training Requirements:

• One year as a Legal Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

• Five years of responsible clerical, investigative or enforcement work including two years of legal clerical experience; or

• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.