Legal Assistant - Case Manager

PNW; Portland (OR); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Vision care

3 Weeks PTO in your first year

401(k) matching

Transit benefits

Employee Assistance Program

Job summary

The Advocates, serving clients in Portland, OR, seeks a driven Case Manager for our PNW team. You will own case workflows, contact clients, coordinate with insurance and medical providers, and work closely with an attorney to deliver outstanding service for those who have been hurt.

Ideal candidates are people-oriented, detail-focused, and committed to client outcomes, with a proven ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 1+ years office work experience preferred.
• 1+ years of Personal Injury experience preferred.

Responsibilities

• Coordinate with clients and attorneys to manage cases.
• Communicate with clients throughout treatment.
• Collaborate with assistants and attorneys to ensure top client representation.
• Provide excellent customer service to clients and internal staff.
• Gather, record, and file documentation related to cases.

Skills

Problem solving on the phone

Rapport with clients/providers

Eager to learn

Team collaboration

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Computer literacy

Job description

Who We Are

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with care and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch is looking for a driven and client-focused Case Manager to be a part of our Portland, OR team. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.

Learn more about us at our website! https://www.advocateslaw.com/

Our Ideal Candidate

We are looking for a Legal Assistant to join our growing team. The position will have ownership over cases, reaching out to coordinate with clients, solving problems with insurance companies and medical providers, and organizing records. They will work hand-in-hand with an attorney to provide excellent service to people who have been hurt.

A great fit would be someone people-oriented who has a history of working hard for clients, appreciates the connection between details and client success, and is emotionally and intellectually sharp.

Responsibilities

• Feel a sense of responsibility for the cases on your docket
• Communicate with clients throughout the course of their treatment
• Collaborate with team, including other assistants and attorneys to ensure top notch client representation
• Are driven to win and take pride in your work
• Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
• Perform administrative duties such as gathering, recording, and filing documentation

Experience and Professional Background

• Computer literacy (required)
• High School Diploma or GED (required)
• Associate's Degree (preferred)
• 1+ years Office Work experience (preferred)
• 1+ years of Personal Injury experience (preferred)

Skills

• Solving complex problems on the phone
• Persistent and dedicated in case management
• Able to develop strong rapport with clients and providers
• Eager to learn complex tasks

Compensation

• $23.00 - $26.00/hr
• Health, Dental, and Vision care up to 100% employer paid (Buy up options available)
• Employee Assistance Program
• 3 Weeks PTO in your first year, Uncapped PTO in year 4
• 401(k) matching up to 4% (after 1 year)
• 50% Paid transit card