Legal Assistant

ImmigrationJobs; Seattle (WA); On-site; Full time

Job summary

Join a dynamic and mission-driven company dedicated to improving the lives of Latino immigrants. As an Intake Specialist, you will facilitate client onboarding, provide information, and ensure smooth transitions for new clients while offering exceptional customer service. This full-time position includes comprehensive benefits and a competitive salary.

Benefits

Medical (100% Employer Paid for employees and dependents)

401(k) with 6% employer match

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Long Term Disability

Fitness Membership

Life Insurance

Employee Appreciation events

Qualifications

• Minimum 2 years of experience, preferably in an immigration law firm.
• Ability to work independently and a self-starter.
• Outstanding communication skills, both verbal and written.

Responsibilities

• Meet with potential clients to communicate the firm's services and benefits.
• Build relationships with clients and address their concerns.
• Sign up new clients and maintain detailed records of interactions.

Skills

Bilingual in Spanish & English

Persuasive communication

Interpersonal skills

Client relationship management

Education

Bachelor's Degree

Tools

CRM systems

Job description

Overview

Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through providing legal strategies, problem-solving, and advocacy.

Apply today to join our team and become a part of our mission!

The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience.

This position is onsite from our office location.

Responsibilities

• Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.
• Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.
• Review the information provided by potential clients.
• Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.
• Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
• Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
• Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
• Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.
• Handle any additional tasks or responsibilities as directed by management.

Qualifications

• All candidates must have a Bachelor’s Degree.
• Must be fully bilingual- Spanish & English.
• Must possess at least 2 years of professional experience, preferably working in an immigration law firm.
• Strong persuasive communication and someone who enjoys working directly with current and potential clients.
• Knowledge of immigration laws, regulations, and processes.
• Excellent interpersonal and relationship-building skills to establish trust and credibility.
• Ability to work independently and a self-starter.
• Outstanding communication skills, both verbal and written, to effectively convey complex information.
• Results-oriented mindset with a drive to meet or exceed targets and business objectives.
• Familiarity with CRM systems and activity tracking tools.

WHO WE ARE:

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices throughout the United States. Our team of passionate and highly trained individuals is doing life-changing work for immigrants in the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration.

We are one of the fastest-growing companies in America (#247 on Inc.5000), and our approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, please apply here.

U.S. Benefits include:

• Medical (100% Employer Paid, for employees and their qualified dependents)
• Dental
• Vision
• Long Term Disability
• PTO & Sick Leave
• Fitness Membership
• Life Insurance
• Employee Appreciation events
• 401(k) with 6% employer match
• Employee Assistance Program
• and others not mentioned

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person