Legal Assistant

Martinez Law; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Martinez Law seeks a highly organized bilingual (English/Spanish) Legal Assistant to join our North Carolina offices in Statesville, Monroe, Whiteville or Graham. This full-time role provides essential administrative support to our legal team in a fast-paced environment.

You will greet clients, manage calendars, file documents, answer inquiries, and maintain confidentiality. Notary Public is required or to be obtained within 90 days of hire.

Qualifications

• 6+ months in a similar role, preferably in a legal or medical office environment.
• Excellent organizational abilities with the capacity to prioritize tasks effectively.
• Demonstrated skills in phone sales and lead capture or conversion.
• Strong attention to detail and accuracy.
• Availability for Saturday shifts.
• Proficiency using office equipment and technology.
• Knowledge of phone systems and etiquette.
• Exceptional customer service skills.

Responsibilities

• Welcoming clients and visitors in a professional and friendly manner.
• Maintaining smooth and open communication with clients.
• Scheduling appointments and managing the office calendar.
• Assisting with the filing and organization of legal documents.
• Providing general administrative support (photocopying, scanning, and faxing).
• Maintaining confidentiality regarding sensitive information.
• Handling client inquiries and providing excellent customer service.
• Collaborating on other administrative tasks as needed.

Skills

Bilingual English/Spanish

Notary Public (within 90 days)

Calendar management

Customer service

Phone etiquette

Attention to detail

Organizational skills

Sales ability

Office equipment proficiency

Teamwork

Tools

CRM systems

Fax/Scanner/Printer tech

Job description

We are looking to hire in any of these locations: Statesville, Monroe, Whiteville and Graham.

We are looking for a highly organized and detail-oriented individual to join our team as a bilingual (English/Spanish) Legal Assistant. As the primary point of contact, you will play a crucial role in providing exceptional customer service and administrative support to our legal team. This is a full-time position with regular office hours in a fast paced environment.

Duties

• Welcoming clients and visitors in a professional and friendly manner.
• Maintaining smooth and open communication with clients.
• Scheduling appointments and managing the office calendar.
• Assisting with the filing and organization of legal documents.
• Providing general administrative support (photocopying, scanning, and faxing).
• Maintaining confidentiality regarding sensitive information.
• Handling client inquiries and providing excellent customer service.
• Collaborating on other administrative tasks as needed.

Requirements

• Experience: Previous experience in a similar role (6+ months), preferably in a legal or medical office environment.
• Organizational Skills: Excellent organizational abilities with the capacity to prioritize tasks effectively.
• Sales Ability: Demonstrated skills in phone sales and lead capture or conversion.
• Precision: Strong attention to detail and accuracy.
• Availability: Saturday availability required.
• Tech Savvy: Proficiency in using office equipment (printers, scanners, fax machines) and technology.
• Phone Etiquette: Knowledge of phone systems and proper phone etiquette.
• Customer Service: Exceptional customer service skills, with the ability to handle difficult situations professionally.
• Bilingual Skills: Excellent verbal and written communication skills in both English and Spanish.
• Software: Proficiency in calendar management tools and appointment scheduling software.
• Teamwork: Ability to work independently as well as part of a team.
• Availability: Must be able to reliably work regular office hours with rotating Saturday availability.
• Notary Public: Being a Notary Public is required. You must be willing to get certified within the first 90 days of employment if you are not yet a notary.
• References: Must provide 3 references from the last 2 years of employment (applications without references will not be considered).

Nice to Have

• Sales & Client Acquisition: Proven ability to follow up on leads and successfully convert them into signed clients.
• Results-Oriented: Track record of meeting and exceeding periodic sales and client retention goals.
• Administrative Management & Operational Efficiency: Experience organizing files, managing schedules, and accurately maintaining databases.
• Process Optimization: Proficiency in CRM systems and business messaging platforms to streamline client communication.
• Legal Intake Experience: Ability to gather key case information, assess initial needs, and manage client relations from first contact.
• Legal Support: Ability to collaborate effectively with attorneys and legal assistants, ensuring a smooth and confidential flow of case information.