Lee Wrangler - PT Keyholder @ Tanger Outlets Asheville

kbi; Asheville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on apparel

Paid parental leave (4 weeks)

Flexible Fridays

Tuition reimbursement

Job summary

Kontoor Brands is seeking a Brand Experience/Customer Service associate to deliver exceptional in-store experiences for Wrangler®, Lee®, and Helly Hansen® customers in Asheville. You will engage customers, showcase product benefits, and guide fitting-room experiences while supporting daily store operations.

Grow brand loyalty by promoting rewards and delivering personalized service. You will collaborate with the team to meet sales targets and uphold visual standards in a fast-paced retail

Qualifications

• Outstanding customer service skills and ability to build rapport with customers.
• Strong sales orientation and ability to drive loyalty and add-on purchases.
• Knowledge of products and features to advise customers effectively.
• Excellent communication and interpersonal skills across diverse customers.
• Ability to work within a team and support store leadership.

Responsibilities

• Uphold in-store standards and deliver an exceptional customer experience.
• Engage customers, identify needs, and recommend products.
• Assist customers in fitting rooms and process transactions accurately.
• Promote loyalty programs and achieve enrollment goals.
• Maintain visual merchandising, stock levels, and store cleanliness.
• Support opening/closing duties and daily store operations.
• Act as Manager on Duty when needed and mentor new team members.

Skills

Customer service

Sales

Relationship building

Product knowledge

Communication

Teamwork

Leadership

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Brand Experience/Customer Service

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
• Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
• Assigns tasks to team members as directed to support operational needs.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.

Leadership

• Acts as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicates any employee's concerns directly to the Store Manager.
• Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.

Position Competencies:

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• - Urgency for Impact: Acts quickly to support sales, loyalty enrollment, and service goals.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.