Leave Specialist

Crawford & Company; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Tuition assistance

Paid holidays

Job summary

Crawford & Company is seeking a Leave Specialist to administer FMLA policies for multiple clients, handle leave requests, and ensure compliance. If you’re detail-oriented and thrive in a fast-paced environment, you’ll fit right in with a team that values flexibility and excellence.

The role emphasizes accurate LOA processing, regulatory adherence, and collaboration with management to resolve issues and improve processes. Remote-friendly, with opportunities to influence client outcomes.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and elevate customer issues.
• Ability to interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Assists associates with Leave of Absence requests and guides them through the process.
• Processes LOA paperwork according to procedures and laws.
• Provides timely and accurate responses to associates and management.
• Administers the FMLA policy.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny FMLA requests based on regulations.
• Conducts FMLA training for supervisors and employees.
• Coordinates correspondence, forms and other documents via the claim system.
• Generates reports as required.
• Maintains files and LOA records.
• Assists management with LOA situations and policy guidance.
• Keeps tracking and analysis of LOA data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and regulations.
• Serves as an internal reference for certification requirements.
• Contacts Providers for clarification.
• Inputs and analyzes data.
• Supports management with special projects.
• Upholds Crawford Code of Conduct.

Skills

Customer service

Communication

Prioritization

FMLA knowledge

Analytical thinking

Problem solving

Education

Associate's degree or equivalent combination of education and experience

2-5 years of FMLA claim administration or a related field

Current experience in the integrated disability and absence management industry

Job description

Why You’ll Love This Role

Work from anywhere while making a real impact!

100% remote – work from your favorite spot

Make a real impact on employees ’ lives

Join a team that’s passionate, supportive, and fun

As a Leave Specialist, you’ll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance while providing exceptional support. If you’re detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence.

Responsibilities

• Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
• Processes all LOA paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Conducts FMLA training for Department supervisors and employees.
• Coordinates correspondence, forms and other documents via the claim system.
• Generates reports as required.
• Maintains files.
• Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Inputs and analyzes data.
• Supports management with special projects as necessary.
• Upholds the Crawford Code of Conduct.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and elevate customer issues.
• Ability to interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance

Other Benefits

currently available at no cost include: Enhanced Mental Health Support

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.