Leave Solutions Manager

RLI ReliaStar Life Insurance Co.; Minnesota; Hybrid; USD 89,000 - 149,000; Full time

Benefits offered by this job

Health, dental, vision and life保险计划

401(k) Savings plan - with generous公司匹

Voya Retirement Plan - employer paid现金

Tuition reimbursement up to $5,250/年

Paid time off - 20 days + holidays + D

Paid volunteer time - 40 hours per年

Job summary

Voya Financial, Inc. is seeking a Leave Solutions Manager to drive proactive management and education for Leave of Absence and Disability cases, coordinating implementation and retention for clients and brokers.

You will lead client and broker meetings, deliver consultative content, and collaborate with sales to grow the book of business while aligning with profitability targets in a hybrid, national role.

Qualifications

• 4 year college degree or equivalency strongly preferred.
• 5 or more years employee benefits /insurance industry experience preferred.
• Required insurance licensing.
• Strong consultative skills; able to think broadly when problem solving and making decisions.
• Segment/specialty knowledge preferred.
• Experience in medical, disability claims, or leave management is a plus.
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents.
• Presale expertise that can assist in the influence and sale of Voya's value proposition.
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations.
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills.
• Ability to anticipate needs of clients and educate.
• Strong organizational, planning, time management and delegation skills.
• Strong leadership skills. Ability and desire to coach and mentor others.
• Full understanding of underwriting and risk concepts.
• Full understanding of, and ability to correlate between the entire Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients.
• Strong business and financial acumen.
• Strong computer skills.
• Ability to travel as needed

Responsibilities

• Proactive customer management, education, guided implementation, growth and retention of Leave of Absence and Disability Cases.
• Serve as a consultant to the client leveraging Leave of Absence and Disability integration expertise.
• Lead client and broker meetings and create consultative content for the audience in a strategic and clear manner.
• Effectively delegates action items and expectations with team members to utilize service model capabilities.
• Collaborate with sales team through partnered strategies.
• Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya's capabilities.
• Develops and executes comprehensive book of business strategy consistent with profitability & persistency targets, segment requirements, Voya's value proposition and individual customer's needs.
• Connects actively and consistently in person with brokers and market partners to gain market knowledge and implement into business strategies as well as communicate information with team members.
• Utilizes market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story.

Skills

Customer management

Leave of Absence

Disability expertise

Consultative skills

Relationship building

Education

Bachelor's degree or equivalent

Insurance licensing

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture?

Profile Summary:

The Leave Solutions Manager is accountable for proactive customer management, education, guided implementation, growth and retention of Leave of Absence and Disability Cases.

Profile Description:

Enables Support for FMLA, Disability, PFL/PFML, Company Leaves, States Leaves, ADAAA, Stay at work, Check-cutting and Advice to pay Plan coordination Serves as a consultant to the client leveraging Leave of Absence and Disability integration expertise High impact leader who understands the culture and goals of clients and makes suggestions to enhance their benefit offering in alignment with HR team. Strong market focus with face-to-face interactions with clients and brokers beyond standard annual meetings - driving relationships in a proactive manner Manages high profile client and broker relationships with professional presence and awareness Responsible for leading client and partner meetings and creating consultative content for the audience in a strategic and clear manner Effectively delegates action items and expectations with team members to utilize service model capabilities Through proactive interactions with clients; evaluates and executes on opportunities in block of business to increase participation, and add lines of coverage and identifies areas of opportunity for client education, and creates a robust plan to deliver training Collaboration with sales team through partnered strategies Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya's capabilities that align with appropriate solutions, challenging current communication practices with clients Develops and executes comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya's value proposition and individual customer's needs Connects actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies as well as communicate information with team members. Utilizes and seeks market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story

Knowledge & Experience:

4 year college degree or equivalency strongly preferred 5 or more years employee benefits /insurance industry experience preferred Required insurance licensing Strong consultative skills; able to think broadly when problem solving and making decisions Segment/specialty knowledge preferred Experience in medical, disability claims, or leave management is a plus. Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents Presale expertise that can assist in the influence and sale of Voya's value proposition Demonstrated success in critical thinking; able to analyze data and make effective recommendations Excellent communication, presentation, negotiation, persuasion, and conflict management skills Ability to anticipate needs of clients and educate Strong organizational, planning, time management and delegation skills Strong leadership skills. Ability and desire to coach and mentor others Full understanding of underwriting and risk concepts Full understanding of, and ability to correlate between the entire Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients Strong business and financial acumen Strong computer skills Ability to travel as needed #LI-NV1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $89,170 - $148,650 USD

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Voya's services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya's values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule - working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work Institute as a Great Place to Work for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya's culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.