Leave of Absence Team Lead

Bronson Healthcare; Michigan; Hybrid; USD 90,000 - 110,000; Full time

Job summary

Bronson Healthcare seeks a Leave of Absence Team Lead to oversee complex LOA programs, including FMLA, ADA, STD, LTD, PPL, and Military Leave. This non-supervisory role provides escalation support, guidance, and quality review while partnering with Payroll, Employee Relations, HRIS, and external vendors to maintain compliant LOA operations.

The role requires a Bachelor’s degree and 5–7 years of progressive HR LOA experience, with strong Workday and TPA platform knowledge to drive standardization

Qualifications

• Bachelor’s degree required; related fields preferred.
• 5–7 years of progressive HR experience with LOA, ADA, STD/LTD or regulatory compliance.
• Experience managing complex, long-term leave cases and acting as escalation resource.
• Strong proficiency with Workday and TPA platforms, Sedgwick preferred.
• Ability to lead workflows and influence outcomes without direct supervisory authority.

Responsibilities

• Manage a high-volume LOA caseload across FMLA, ADA, STD, LTD, PPL, and Military Leave.
• Provide escalations, workflow oversight, and quality assurance for LOA processes.
• Collaborate with Payroll, Employee Relations, HRIS, and vendors to ensure compliant administration.
• Lead weekly LOA team discussions, training, and updates on regulatory changes.
• Perform quality reviews of Workday transactions and payroll coding for accuracy.

Skills

LOA regulations expertise

Workday proficiency

TPA systems knowledge

Process leadership

Analytical / documentation skills

Education

Bachelor’s degree

Tools

Workday

Sedgwick (TPA)

Job description

Leave of Absence Team LeadThe Leave of Absence (LOA) Team Lead serves as a non-supervisory process lead, providing advanced operational support, technical expertise, and workflow leadership for Bronson Healthcare Group’s Leave of Absence programs, including FMLA, ADA, Short-Term Disability (STD), Long-Term Disability (LTD), Paid Parental Leave (PPL), and Military Leave. This role manages a complex caseload while also functioning as the primary escalation point for long-term, high-risk, or multi-layered leave cases. The Team Lead supports LOA Analysts and the LOA Specialist by providing real-time consultation, quality review, training, and guidance to ensure accurate, compliant, and consistent leave administration. Working daily in Workday and Third-Party Administrator (TPA) systems, the role collaborates closely with Payroll, Employee Relations, HR Business Partners, HRIS, and external vendors to maintain seamless LOA operations.This position plays a critical role in process standardization, system testing, vendor coordination, reporting, and leadership communication, proactively identifying risks, trends, and improvement opportunities while keeping LOA leadership informed and supported.**Key Responsibilities*** Manage a volume of the alphabetical caseload across FMLA, ADA, STD, LTD, PPL, and Military Leave programs.* Perform the same core work as an HR Analyst while assuming additional responsibility for escalations, workflow oversight, and quality assurance.* Track and manage complex timelines involving overlapping leave types, multiple extensions, intermittent usage, and long-term leave scenarios.* Serve as the primary escalation point for LOA Analysts, the LOA Specialist, employees, leaders, and internal HR partners.* Support complex ADA cases in collaboration with the LOA Specialist, including documentation review and interactive process guidance.* Lead operational review of long-term disability claims, Military Leave cases, and seven-month leave reviews.* Prepare and review hardship analyses and provide recommendations to Employee Relations during recurring case review meetings.* Evaluate return-to-work readiness for extended leave and ensure compliance with policy and regulatory requirements.* Lead weekly LOA team huddles, providing coaching, clarification on workflows, regulatory updates, and operational guidance.* Conduct quality reviews of case documentation, Workday transactions, and payroll coding to ensure consistency, accuracy, and compliance.* Identify gaps, risks, or inefficiencies in LOA workflows and communicate actionable improvement recommendations to the Director.* Ensure LOA, ADA, and related policies, SOPs, and job aids are accurate, current, and easy to interpret and support and co-lead LOA process improvement initiatives and workflow standardization efforts.* Act as the primary operational liaison with Third-Party Administrators, participating in regular meetings to review case activity, trends, escalations, and workflow alignment.* Coordinate resolution of vendor-related issues and support process enhancements to improve service delivery and compliance.* Provide ongoing, non-supervisory coaching and on-the-job support to LOA team members.* Facilitate leaders, employee education, and training.* Assist in developing and maintaining LOA-related training materials, SOPs, and communication resources.* Perform and review Workday LOA transactions, including EIB creation and loading as needed.* Oversee LOA-related reporting, including STD reviews, seven-month case tracking, and team-level analytics.* Participate in annual Workday testing for LOA and ADA updates, identifying system or workflow issues, and partnering with HRIS for resolution.* Support payroll accuracy by reviewing exempt payroll, approvals, reconciliations, and sign-off processes.**Essential Qualifications****Minimum Education:** Bachelor’s degree required; Human Resources, Business, Healthcare, or related field preferred.**Required Experience:*** Minimum of 5-7 years of progressive HR experience, with significant emphasis on LOA, ADA, STD/LTD, disability management, or regulatory compliance.* Demonstrated experience managing complex and long-term leave cases and serving as an escalation resource.* Strong experience using Workday and Third-Party Administrator platforms (Sedgwick preferred).* Proven ability to act as a process lead, provide peer guidance, conduct quality reviews, and influence operational outcomes.**Knowledge, Skills, and Abilities**:* Expert knowledge of FMLA, ADA, STD, LTD, PPL, and Military Leave regulations and administration* Advanced understanding of long-term and complex leave case management and ADA interactive processes* Strong proficiency with HRIS and leave platforms (Workday and TPA systems; Sedgwick preferred)* Ability to interpret regulations and apply them consistently across complex scenarios* Strong analytical, investigative, and documentation skills with exceptional attention to detail* Ability to lead workflows and influence outcomes without direct supervisory authority* Strong verbal and written communication skills, including facilitation and training capabilities* High level of professionalism and discretion when handling sensitive medical and personal information* Collaborative approach to partnering with Payroll, Employee Relations, HRIS, vendors, and leadership**Physical and Sensory Demands*** Prolonged sitting and computer use (up to 80% of workday).* Frequent visual concentration for detailed payroll data review and system analysis.* Occasional standing, walking, bending, and lifting of light objects (up to 20 pounds).* High level of mental concentration required to meet strict benefit deadlines and regulatory compliance standards.**Work Environment*** Work is performed in a professional office or hybrid home office environment.* The position requires extensive computer use and frequent interaction with Finance, HR, IT, leadership, external vendors, and regulatory agencies.* The environment is climate-controlled with minimal exposure to physical hazards.## ## **Shift**First Shift## ## **Time Type**Full time## ## **Scheduled Weekly Hours**40## ## ## **Cost Center**1280 Human Resources (BHG)