Leave of Absence Coordinator

Sedgwick; Cedar Rapids (IA); Hybrid; USD 26,174 - 28,929; Full time

Benefits offered by this job

Training program

Mentor and manager guidance

Career development and promotions

Diverse benefits package

Hybrid work style

Job summary

Sedgwick in Cedar Rapids, IA is seeking a Leave of Absence Coordinator to analyze FMLA and other unpaid leave requests, ensuring compliance with client plans and state and federal regulations. You will determine eligibility, document decisions, and support ongoing claim management.

Join a collaborative team in a flexible hybrid environment near Cedar Rapids, with a structured training program, mentorship, and opportunities for career development within a diverse benefits package.

Qualifications

• High school diploma or GED required.
• 1 year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

Responsibilities

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations.
• Communicates decisions and ongoing expectations clearly with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization’s quality program(s) minimum requirements.

Skills

FMLA regulations knowledge

Communication skills

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Leave of Absence Coordinator

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our dynamic Centers of Excellence. Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401

What we offer:

• A stable, consistent work environment—both in-office and virtual
• $19.31 per hour
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.

PRIMARY PURPOSE

Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on‑going claim management is within company service standards and industry best practices.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution‑focused.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and on‑going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

Skills & Knowledge

• Knowledge of state and federal FMLA regulations
• Excellent oral and written communication, including presentation skills
• Proficient computer skills including working knowledge of Microsoft Office
• Analytical and interpretive skills
• Strong organizational and multitasking skills
• Excellent interpersonal skills
• Ability to exercise judgement in accordance with well‑defined policies and procedures
• Ability to work in a team environment
• Ability to meet or exceed performance competencies as required by program

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual

Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 19.31. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

#entrylevel #claimsexaminer

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.