Leave of Absence Administrator

See's Candies; South San Francisco (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

See’s Candies in South San Francisco, CA is seeking a Leave of Absence Administrator to manage protected leaves for a diverse workforce, ensuring regulatory compliance and accurate records. This role supports full-time, part-time, and seasonal employees while upholding See’s high standards of service.

You will serve as the primary HR contact for leave inquiries, develop and communicate policies, train staff, and handle high-volume requests with a focus on accuracy and confidentiality.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field.
• 3+ years’ experience in leave of absence administration.
• Strong knowledge of FMLA, ADA, and state leave laws, including California.
• Experience with Workday is a plus.

Responsibilities

• Administer a wide range of protected leaves under FMLA, ADA, state and other leaves.
• Serve as the primary contact for employees, managers, and HR on leave inquiries.
• Assess eligibility for leaves based on regulations and company policies.
• Develop, update, and communicate leave policies and procedures.
• Provide training to HR staff, managers, and employees on leave policies.
• Manage high-volume leave requests, processing applications, extensions, and changes.
• Coordinate with employees, healthcare providers, and third-party admins for documentation.
• Analyze complex leave cases and ensure consistent decision-making.
• Maintain detailed leave records and generate compliance reports.

Skills

Communication skills

Analytical skills

Program management

QA & compliance

Budgeting

Education

Bachelor’s degree in Human Resources or related field

Job description

Work is Sweet!'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

POSITION OBJECTIVE: The Leave of Absence Administrator plays a pivotal role in managing and administering various protected leaves of absence for our diverse workforce, which includes full-time, part-time, and seasonal employees. This position requires a deep understanding of relevant leave regulations, policy development expertise, and the ability to handle complex and high-volume leave cases. The Leave of Absence Administrator ensures compliance with applicable laws, maintains accurate leave records, and provides crucial support to employees navigating the leave process while providing excellent customer service.

The pay range for this position at commencement of employment is expected to be between $80,000k- $105,000k per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description

POSITION RESPONSIBILITIES:

• Administer a wide range of protected leaves, including but not limited to Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state-specific leaves, military leaves, parental leaves, and personal leaves.
• Serve as the primary point of contact for employees, managers, and HR business partners regarding leave-related inquiries, guidance, and assistance.
• Assess and determine employee eligibility for various leaves based on federal and state regulations, company policies, and individual circumstances.
• Collaborate with HR leadership and legal teams to develop, update, and communicate leave-related policies and procedures, ensuring alignment with legal requirements and company objectives. Regularly review and revise policy documentation to reflect changing regulations and organizational needs.
• Provide training to HR staff, managers, and employees on leave policies, procedures, and best practices.
• Manage a high-volume caseload of leave of absence requests, ensuring timely and accurate processing of leave applications, extensions, and changes.
• Coordinate with employees, healthcare providers, and third-party administrators to obtain necessary documentation and medical certifications.
• Analyze complex leave cases, such as intermittent leaves, concurrent leaves, and accommodation requests, to determine appropriate course of action and ensure consistency in decision-making.
• Maintain detailed and organized records of leave cases, ensuring data accuracy and confidentiality.
• Generate reports and metrics related to leave utilization, compliance, and trends to inform HR leadership and support strategic decision-making. Collaborate with legal counsel to address complex leave cases and potential legal issues. Other duties as assigned.

Core Capabilities

• Strong communication skills.
• Excellent analytical, problem-solving, and quantitative skills.
• Prepare and assess success of programs against Key Performance Indicators (KPI).
• Budget management.
• Provide quality assurance (QA).

Minimum Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field.
• 3+ years’ experience in leave of absence administration, including handling complex and high-volume leave cases.
• Strong knowledge of federal and state leave regulations, including FMLA, ADA, and other relevant laws (California leave experience required).
• Proficiency in data analysis and reporting. Experience in policy development, interpretation, and implementation.
• Familiarity with relevant employment laws, regulations, and compliance requirements.
• Strong analytical skills, with the ability to interpret and manipulate data to manage informed decisions.
• Strong attention to detail and the ability to manage multiple projects. Relevant professional certifications (CCP, PHR, SHRM-CP) a plus.
• Experience administering leaves of absences within Workday a plus. Experience working in a unionized environment a plus.

See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).