Leave of Absence Accommodation Coordinator

Wawa, Inc.; Media (Delaware County); On-site; USD 65,000 - 85,000; Full time

Job summary

Wawa, Inc. is seeking a Leave of Absence Accommodation Coordinator to manage the interactive accommodation process for associates, ensuring compliance with ADA/ADAAA and applicable laws.

You’ll coordinate with associates and leaders to document requests, approvals, and implementations while maintaining a positive, inclusive workplace. Ideal candidates have 3–5 years in accommodation or absence management, broad HR regulatory knowledge, and relevant certifications; strong communication and

Qualifications

• 3–5 years’ experience in accommodation management or absence management.
• Comprehensive knowledge of HR laws, ADA/ADAAA, and applicable regulations.
• Certifications such as CPDM or CLMS are preferred.

Responsibilities

• Serve as primary coordinator for accommodation requests and timelines.
• Advise associates and leaders on eligibility and process.
• Document all aspects of the accommodation lifecycle from requests to implementation.
• Maintain communications on status, timelines, and required follow-up.
• Ensure compliance with applicable regulations and company policies.

Skills

Organizational skills

Communication skills

Customer service

Problem solving

Education

High School Diploma

CPDM certification

CLMS certification

Job description

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Leave of Absence Accommodation Coordinator

Location: Corporate

Department: Leave of Absence

Job Summary: The Leave of Absence Accommodation Coordinator is responsible for managing the interactive accommodation process for associates, ensuring compliance with all applicable laws and company policies. This role coordinates with associates, leadership, and relevant stakeholders to facilitate workplace accommodations, maintain accurate documentation, and support a positive and inclusive work environment.

Principal Duties

• Serve as the primary contact for associates requesting workplace accommodations, guiding them through the interactive process.
• Consult with and advise associates and leaders regarding eligibility, qualification requirements, and the process for requesting accommodations.
• Coordinate and document all aspects of the accommodation process, including initial requests, supporting documentation, approvals, and implementation of accommodations.
• Maintain regular communication with associates and managers regarding the status of accommodation requests, timelines, and any required follow-up.
• Ensure compliance with ADA, ADAAA, and other applicable federal, state, and local regulations related to workplace accommodations.
• Collaborate with HR, Legal, and Operations leaders to ensure consistent application of accommodation policies and procedures.
• Track and report on accommodation requests and outcomes to support compliance and identify trends or areas for improvement.
• Provide guidance to managers and associates on the accommodation process and related policies.
• Escalate complex or high-risk cases to the appropriate HR or Legal partners as necessary.
• Support the company’s inclusion efforts by advocating for fair and reasonable accommodations.

Essential Functions

• Working knowledge of ADA, ADAAA, and other relevant regulations pertaining to workplace accommodations.
• Strong organizational skills with attention to detail and the ability to manage multiple cases simultaneously.
• Excellent written and verbal communication skills tailored to a diverse audience.
• High level of professionalism, confidentiality, and discretion.
• Ability to function in a fast-paced, high-pressure work environment.
• Strong capacity to balance associate advocacy with risk and compliance.
• Self-motivated with independent critical thinking and problem-solving skills.
• High volume customer service experience.

Basic Qualifications

• High School Diploma or Equivalent.
• 3–5 years’ experience in accommodation management, absence management, or related HR function.
• Comprehensive knowledge of HR laws, ADAAA, and applicable state/federal regulations.
• Relevant certification (e.g., CLMS, CPDM) preferred.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.