Leave and Accommodation Specialist - Hybrid

Workcare Inc; Santa Ana (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401K

HSA/HRA/FSA

Job summary

Workcare Inc is seeking a Leave Coordinator to process requests for leave and produce written correspondence that aligns with client documentation standards.

The role is full-time, non-exempt, with telecommuting/remote options, but candidates must be able to work from the Orange, CA office when needed. Strong attention to detail and confidentiality are essential.

Qualifications

• High school degree required.
• Bachelor’s degree preferred.
• Some college coursework preferred.
• 2 years’ experience in federal/state leave of absence administration preferred.
• Knowledge of FMLA is a plus.
• Bilingual (Spanish) preferred.

Responsibilities

• Respond to requests for leave with accuracy and timeliness.
• Write letters and business documents based on leave information.
• Review leave requests per client policies and procedures.
• Maintain confidentiality and privacy of sensitive information.
• Use case management system to track and manage cases.
• Work with supervisor to resolve issues and improve processes.

Skills

Privacy & confidentiality

Written communication

Verbal communication

Critical thinking

Time management

Multitasking

Education

High school degree

Bachelor's degree

Some college coursework

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job SummaryThis position is responsible for processing correspondence related to requests for leave, and the creation of written correspondence that conforms to our client’s documentation and quality assurance standards.This position is a full-time, non-exempt role and the ideal candidate will work from Monday to Friday, 7:00AM-3:30PM PST.Telecommuting/Remote work is offered for this role, but the candidate MUST have the flexibility to work from our Orange, CA corporate office, when needed.Essential Duties and ResponsibilitiesResponsible for responding to requests for leave. Primary duties include, but are not limited to:Providing exceptional customer service by exhibiting a high sense of urgency, exceptional follow up and follow through and positive communications, both verbally and in writing.Ensuring the accuracy, completeness, and conformance to the workflow process before moving case to the next level.Demonstrating attention to details as well as thoroughly reviewing documentation through WorkCare’s case management system.Identifying issues and concerns as they arise and bringing them forward to the supervisor to develop a plan for resolution.Responsible for writing letters and other business-related documents. Primary duties include, but are not limited to:Reads source documents and creates letters based on leave information and recommendation.Composes correspondence in a clear and concise manner.Fully reviews all aspects of leave requests and makes recommendations that are consistent with the client’s policies and procedures.Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.Education and ExperienceHigh school degree requiredBachelor’s degree preferredSome college course work preferred2 years’ experience working with federal and state leave of absence administration preferredFamily Medical Leave Act (FMLA) knowledge a plusBilingual (Spanish speaking) preferredSkills and CompetenciesProven ability to maintain privacy and confidentialityCritical thinking skills a mustMake independent decisions in accordance with company policies and procedures; and take initiative various issues that may ariseAbility to effectively communicate, verbally and in writing, at all levels of the organizationMust have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammarMust have the ability to perform basic math functionsAbility to manage multiple tasks in a deadline-driven environment.Ability to examine documents for accuracy and completenessAbility to work independently as well as collaboratively within a teamAbility to gather data, compile information and prepare reports and/or presentationsRequires regular and predictable attendance and punctualityComputer SkillsStrong PC skills (including Outlook, Word, Excel and PowerPoint)Ability to learn new software as neededPhysical DemandsRequires sitting for long periods of time, working at a desk.Some bending and stretching could be required.Working under stress and use of computer/phone required.Manual dexterity required for use of computer keyboard.Occasionally may be required to stand, walk, stoop, kneel and/or crouch.May occasionally lift and/or move up to 15 pounds.Work EnvironmentWork Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy, and safety requirements.This position has an hourly pay range of $25-$28 per hour. Final compensation for this position depends on factors such as job-related knowledge, skills, experience, and qualifications.Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.