Job Summary
The Leave Administration Lead will manage the delivery of Oxy’s leave programs, provide support to field HR Practitioners, oversee the centralized delivery and tracking of all leave paperwork, and supervise the Leave Administration Team.
Responsibilities
- Timely respond to leave requests submitted to the center by HR Practitioners and field medical professionals via phone and email.
- Advise field HR Practitioners, employees, and managers on the terms of Oxy’s leave programs and applicable Federal and state law.
- Use discretion to answer questions, interpret the program documents, approve and deny leave requests in compliance with program documents and applicable Federal and state law.
- Make decisions in conjunction with legal counsel and/or Occupational Health as needed.
- Provide required paperwork for all leave types to requesting employees in a timely, cost‑effective manner.
- Review submitted requests to determine if sufficient information is available to determine eligibility under company paid STD, State Disability, and FMLA.
- Calculate benefit entitlements accurately, considering the benefit look‑back period.
- Respond to customer service issues within required timeframes.
- Proactively communicate issues within Best Practice guidelines, consistently meeting performance goals.
- Consult with field HR Representatives on eligibility and application of Oxy’s policies and interpretation of federal and state regulations related to short‑term disability, family medical leaves, long‑term disability, paid pregnancy, bonding, and family care leaves.
- Supervise and train the Senior Benefits Coordinator – Leave Administration to assist with communication, processing, and tracking of leave requests.
- Guarantee that applicants receive leave paperwork on time to return to Occupational Health for review.
- Manage leaves concurrent with Short Term Disability and Workers’ Compensation.
- Manage intermittent and continuous leaves of absence.
- Accurately document claim file actions and conversations in the company Customer Relations Management (CRM) system.
- Maintain and protect personal health information, ensuring confidentiality and compliance with HIPAA regulations.
- Create supporting documents for all leave programs (STD, FMLA, and new Paid Family Leave), such as rollout communications, HR presentations, leave request packets, FAQs, leave calculation forms, and data transmittals.
- Develop and present training curriculum related to Leave Administration for new HR staff members.
Qualifications
- Bachelor’s Degree in HR or equivalent; combination of work experience and education will be considered.
- Three to five years of related benefits administration experience.
- Five to ten years progressive experience in HR as a Benefit/Leave Administrator, 401(k) Specialist, or similar.
- Experience in leave of absence administration, benefits administration, 401(k) administration, and HR consulting.
- Professional written and verbal communication and interpersonal skills.
- Strong reading, writing, and arithmetic skills.
- Ability to interpret and administer policy/plan provisions.
- Ability to gather, analyze, and organize data to make educated decisions.
- Strong organizational skills and attention to detail.
- Excellent time‑management skills, with the ability to prioritize and multi‑task in a fast‑paced environment.
- Exceptional customer‑service skills with clarity, courtesy, and tact.
- Willingness to take initiative and follow through on projects.
Technical Skills
- Thorough knowledge of MS‑Office Suite (Word, Excel, PowerPoint, Access).
- HRIS data‑entry experience.
- Experience using web‑based programs.
Additional Qualifications
- Knowledgeable about the full array of employee benefits (insurances, leave, retirement, worker’s compensation, overtime pay, etc.).
- Ability to work and communicate effectively with all levels of management and coworkers, and with external contacts.
- Professional demeanor over the phone and in person.
- Commitment to “internal client” and customer‑service principles.
- Basic knowledge of ERISA preferred.
- Knowledge of federal and state laws pertaining to leaves of absence.
EEO Statement
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law.