Leasing Team Member

Ultipro; Chicago (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Cardinal is seeking a Leasing Team Member (full-time, non-exempt) to welcome prospects, present the community and apartments, and drive occupancy through responsive service and proactive leasing. The role rewards strong people skills, sales experience, energy, and a positive attitude with earnings potential and advancement opportunities.

Responsibilities include greeting clients, answering leasing calls, processing applications, maintaining files, keeping tour paths clean, supporting events, and

Qualifications

• 1–2 years in customer service and sales.
• High-energy, fast-paced environment.
• Delivers excellent customer service.
• People-oriented, friendly and helpful.
• Basic computer skills: typing and writing.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Adheres to Cardinal Culture and Values.

Responsibilities

• Provide exceptional customer service as a leasing ambassador.
• Greet prospective clients and answer leasing calls; determine needs.
• Present the community and apartments; use feature/benefit selling; close the sale; follow up.
• Complete lease applications and paperwork.
• Maintain lease file documentation and audits.
• Keep tour path clean for a positive first impression.
• Maintain positive attitude with team, residents, and vendors.
• Assist with community events planning.
• Support other community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

Skills

Customer service

Sales experience

High energy

People skills

Basic computer skills

Education

High School Diploma

Job description

POSITION:

Leasing Team Member (Full-time, Non-Exempt)

COMPENSATION:

Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

The Leasing Team Member will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The Leasing Team Member strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Utilizing feature/benefit selling
  • Closing the sale
  • Following up
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people - warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Leasing Agent
• Leasing Consultant
• Leasing
• Leasing Specialist

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.