Leasing Team Member

Ultipro; Berkeley (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

401(k) retirement plan

Student loan assistance

Licensing reimbursement

Continuing education reimbursement

Parental leave

Housing allowances or gifts

Job summary

Cardinal in Berkeley, CA is seeking a Leasing Team Member to support occupancy goals through excellent customer service and sales skills. This full-time, non-exempt role emphasizes greeting prospects, presenting the community, and closing leases with a focus on long-term resident retention.

The position offers opportunities for advancement within Cardinal U and daily exposure to leasing best practices, with a company mindset centered on high energy and delivering outstanding service to residents

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and fast-paced work style.
• Excellent service mindset and people skills.
• Strong communication by phone and in person.
• Basic computer skills and ability to type/write.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure Cardinal customers are satisfied.
• Warmly greet prospective clients and answer leasing calls.
• Determine needs and preferences; professionally present the community and apartment homes.
• Utilize feature/benefit selling and close the lease.
• Complete lease applications and maintain lease file documentation.
• Maintain tour path cleanliness and a positive attitude with residents and vendors.
• Assist with planning community events and other projects as assigned by Community Manager.
• Participate in Cardinal U training as required.

Skills

Customer service

Sales experience

High energy

People skills

Communication

Basic computer skills

Education

High school diploma

Job description

Description

POSITION: Leasing Team Member (Full-time, Non-Exempt)
COMPENSATION: Pursuant to CA regulations, if this job is performed in CA, the salary range is $27 - $29 plus bonus potential.

Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY

The Leasing Team Member will reward your people skills, sales experience, high energy, positive attitude and excellent performance with great earnings possibilities and outstanding advancement opportunities. The Leasing Team Member strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by:
  • Warmly greeting prospective clients
  • Answering incoming leasing calls
  • Determining needs and preferences
  • Professionally presenting the community and apartment homes
  • Utilizing feature/benefit selling
  • Closing the sale
  • Following up
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people — warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Leasing Agent
• Leasing Consultant
• Leasing
• Leasing Specialist

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.