Leasing Specialist The Century

Pillar Properties; Seattle (WA); On-site; USD 61,978,000 - 73,619,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Medical benefits

401(k) with match

Housing discount

Disability insurance

Tuition reimbursement

Job summary

Pillar Properties is seeking a Leasing Specialist for The Century in Seattle. You will lease apartments, qualify prospects, prepare lease docs, and guide move-in processes, delivering exceptional experiences to residents.

You will interact with prospects and residents to maximize occupancy, show model homes, and explain room sizes, amenities, and lease terms while maintaining a strong awareness of market conditions and policies.

Qualifications

• High school diploma or GED required.
• Prior leasing or sales experience or equivalent.
• Proficiency with Microsoft Office 365.
• Ability to use social media.
• Excellent verbal and written communication.
• Knowledge of sales techniques.
• Knowledge of current real estate market conditions.
• Ability to calculate figures and percentages.

Responsibilities

• Lease apartments by generating and handling traffic, qualifying prospects, preparing lease docs, and move-in paperwork.
• Interact with residents to maximize occupancy and provide excellent service.
• Interview prospects to assess needs and qualifications.
• Show model apartments and discuss layout, amenities, and terms.
• Maintain knowledge of applications, screening, and rental policies.
• Provide high level customer service to residents and team members.
• Handle resident requests and complaints professionally.
• Maintain model apartments and curb appeal; ensure property ready for showings.
• Inspect premises and coordinate maintenance as needed.
• Report unusual circumstances about property or residents.
• Gather market data from competitor properties.

Skills

Sales experience

Customer service

Microsoft Office 365

Social media usage

Effective communication

Knowledge of sales techniques

Real estate market knowledge

Time management

Education

High school diploma or GED

Tools

Microsoft Office 365

Job description

Pillar Properties has an exciting opportunity available for a Leasing Specialist to join our team at The Century!

As a Pillar Properties Leasing Specialist, you make the difference between an apartment and a home!

Leasing Specialists are the first person our prospects meet when they begin their search for a new place to live. For you, it's building a remarkable relationship with all types of people and showing them your passion for ensuring they have an exceptional experience finding their new home.

Who We Are

Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.

We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).

What You'll Do

• Lease apartments by generating and handling traffic, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures.
• Interact directly with prospective and current residents to achieve maximum occupancy.
• Interview prospective tenants and record information to ascertain needs and qualifications.
• Accompany prospects to model homes and apartments and discuss size and layout of rooms, available facilities (e.g. resident lounges, game rooms), location of shopping centers, services available, and terms of lease.
• Develop full knowledge of required application information, screening processes, and policies regarding rentals.
• Provide a high level of customer service to residents and team members.
• Handle resident requests and complaints in a courteous and efficient manner.
• Ensure model apartments are ready to show, maintain work areas and office, and remain aware of the “curb appeal” of the property.
• Inspect condition of premises periodically and arrange for necessary maintenance.
• Report unusual or extraordinary circumstances regarding the property or residents.
• Shop competitor properties and collect weekly market survey data.
• Collect rental deposits.
• Process required administrative forms, reports, and related information.
• Maintain all resident and property files.
• Play an active role in the lease renewal and transfer process.
• Develop and maintain an on-going resident retention program under the direction of the Property Manager.
• Maintain contact with all apartment locator services and local businesses to provide information material.
• Keep up-to-date of new technologies, systems, and procedures related to property management and perform related duties efficiently.

What You Bring:

• High school diploma or general education degree (GED) required.
• Prior experience in leasing or a sales-oriented environment, or equivalent combination of education and related work experience.
• Basic knowledge of Microsoft Office 365.
• Ability to utilize social media applications.
• Ability to effectively communicate in both verbal and written form with residents, employees, and vendors.
• Knowledge of sales techniques.
• Knowledge of current real estate market conditions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Strong time management and organizational skills.
• Exceptional customer service skills with the ability to listen actively, understand needs, read between the lines, and ask the right questions.
• Ability to work a flexible work schedule with regular and timely attendance.
• High-energy, motivated, and driven.
• Comfortable in an entrepreneurial culture that places a premium on performance.
• Demonstrates intellectual curiosity; seeks new approaches and challenges that contribute to success at both an individual and team level.
• Strong sense of integrity and ethics.

Physical Requirements:

This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs.), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• Industry-leading base pay plus monthly and discretionary annual performance bonuses
• Paid time off – 9 holidays, 15 vacation days
  • 5 personal days (eligible employees)
• Company-paid Employee Assistance Program (EAP)
• Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits (eligible employees)
• 401(k) with company match and immediate vesting!
• 30-40% housing discount at any Pillar Properties community
• Company-paid short & long-term disability insurance
• Fitness reimbursement, pet insurance discounts, advanced pay, & tuition reimbursement
• Cellphone allowance for eligible positions
• Paid Designations and company-sponsored training
• Opportunities for advancement and a focus on promoting from within

Compensation

• $21.63-$25.75/an hour
• Actual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws.
• This position is eligible for a discretionary annual bonus of 10%.

We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.

If you are seeking deeper connections within the industry and are passionate about helping us operate the best apartment homes in the Puget Sound area, we want to talk to you!

Pillar Properties is an Equal Opportunity Employer.

#PillarCentury