Leasing Specialist at Rewind at Crest

The Garrett Companies; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in property management is seeking a Leasing Specialist for their new community in Chicago. This dynamic, customer-facing role involves executing leasing strategies, creating exceptional resident experiences, and ensuring high occupancy rates. Ideal candidates are passionate about customer service and possess strong problem-solving skills to enhance resident relations.

Benefits

Membership to professional organizations

Support for continuing education

Qualifications

• Minimum 1 year of customer service and leasing experience.
• Ability to recognize personal shortcomings and dedication to customer service.

Responsibilities

• Execute marketing and leasing strategies to achieve occupancy goals.
• Conduct tours and tailor leasing approach to meet prospects' needs.
• Manage leasing paperwork and resident files efficiently.

Skills

Customer Service

Problem-Solving

Detail Orientation

Tools

Entrata

Microsoft Office

Job description

Position:Leasing Specialist at Rewind at Crest

Location: Colorado Springs, CO

Job Id:06042025

# of Openings:1

The Customer Experience Specialist plays a key role in driving occupancy and creating exceptional resident experiences at our communities. This dynamic, customer-facing position focuses on leasing, marketing, and renewals, while ensuring that every interaction reflects The Garrett Companies’ high standards. With a focus on personalized service, market insight, and proactive communication, this role sets the tone for lasting resident satisfaction and community success.

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Prerequisites

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year).
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.

Pre-Prerequisites (these are the most important items)

• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to tour community
• Some lifting; up to 25lbs
• Ability to sit or stand for long periods at a time

Ongoing Training

Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.