Leasing Specialist

Wan Bridge (WB); Newburyport (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Wan Bridge is seeking a motivated Leasing Specialist to lease units to qualified applicants at our Newburyport community. You will interact with prospects, tour properties, highlight amenities, and process applications to move residents in quickly.

The role requires a High School Diploma or equivalent, at least one year of sales or leasing experience, and familiarity with property management software. You will report to the property manager and support resident relations and community marketing.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• At least one year of sales, retail or leasing experience is a plus.
• Property Management Software (PMS) experience is a plus.

Responsibilities

• Recruit prospective residents and facilitate rental transactions.
• Provide community tours, show available homes, highlight amenities and lease homes.
• Complete lead detail reports, customer information cards, and market surveys
• Qualify applicants using Rental Qualifying Criteria and obtain information to process applications.
• Facilitate move-ins by securing all necessary documents and ensuring home is ready by date.
• Educate residents on rules, HOA guidelines, and how to use their new home.
• Follow-up on prospects to close or refer to sister property.
• Monitor expiring leases and renewals, and work towards renewal.
• Write tenant notices, promotional flyers, and event information.
• Assist residents to address requests and resolve issues with the property manager.
• Complete paperwork for complaints and incidents as needed.
• Help enforce community policies and HOA guidelines.
• Assist in placing banners, signs, and other marketing materials.
• Create marketing strategies including lease specials and pricing modifications based on market surveys.

Skills

Sales experience

Leasing experience

Customer service

Education

High School Diploma or equivalent

Some college

Tools

PMS experience

Job description

A Leasing Specialist should be money motivated and ready to lease to qualified residents in their assigned community. You will interact with incoming prospects and match their needs to the perfect home. Your duties will also include exceeding the expectations of the current residents while supporting the property needs. Our Leasing Specialists are critical to building our communities. Every day is an opportunity to turn prospects into loyal residents.

Duties/Responsibilities:

• Recruit prospective residents and facilitate rental transactions.
• Provide community tours, show available homes, highlight amenities and lease homes.
• Complete lead detail reports, customer information cards, and market surveys
• Qualify applicants using our Rental Qualifying Criteria and obtain the required information to process applications.
• Facilitate move-ins by secure all necessary documents ex. lease agreement, addendums, proper documentation, and ensure home is ready by agreed date using the Leasing Specialist Checklist
• Educate new residents on community specific rules and/or policies, HOA guidelines, and how to use their new home.
• Follow-up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again or refer to a sister property.
• Monitor expiring lease agreements and renewals, and work towards renewal.
• Write and distribute tenant notices, promotional flyers, community event information.
• Assist and respond in listening and visiting with residents (residents and/or homeowners) to ascertain requests, comments, and complaints; resolve when able or refer to property manager.
• Complete paperwork for homeowner/tenant complaints, property incident reports as needed.
• Help to enforce the community policies and HOA guidelines.
• Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed.
• Create marketing strategies including lease specials and/or pricing modifications based on market surveys to stay competitive.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.

Qualifications:

• High School Diploma or equivalent required; some college preferred.
• At least one year of sales, retail or leasing experience is a plus.
• Property Management Software (PMS) experience is a plus.

Essential Functions:

• Report to the Office/Community daily to adhere to schedule that include weekends and holidays.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Ability to sit or stand for long periods of time.
• Ability to move around work environment including stairs and construction sites.
• Lift or move items up to 25 pounds.

Reasonable Accommodations Statement: If you require reasonable accommodation to perform the duties outlined in this Scope of Work (SOW) due to a disability or any other protected characteristic, please contact [e-mail]. We are dedicated to collaborating with you to identify and implement appropriate accommodations that enable you to fulfill the requirements of the Scope of Work.

Wan Bridge is an equal opportunity employer