Leasing Specialist

Glendale Realty Services Group; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Tuition reimbursement

Vision insurance

Job summary

Glendale Communities in Western New York seeks a dynamic Leasing Specialist to join our office team and drive resident placement for multifamily properties. You’ll handle tours, applications, leases, and move-ins with excellent customer service.

A 1–2 year background in leasing or related roles is preferred; strong communication and Fair Housing knowledge are required; a valid driver’s license is needed; weekend hours may apply.

Qualifications

• 1–2 years of leasing or customer service experience.
• Previous property management experience preferred.
• Friendly, personable demeanor.
• Strong phone etiquette and communication skills.
• Understanding of Fair Housing regulations.

Responsibilities

• Assist potential tenants by showing units and conducting tours.
• Manage leasing process from application to move-in, including screening applicants and preparing leases.
• Maintain records in property management software.
• Ensure compliance with Fair Housing and company policies.
• Respond to inquiries by phone, email, or in person with excellent service.
• Coordinate with maintenance to address tenant concerns.
• Stay informed about local rental market trends and laws.
• Assist in creating and placing advertisements.
• Help prepare and deliver lease renewals.
• Assist in collecting and posting rent payments.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Independent work

Tools

Property management software

Job description

Job Description

Job Description

Leasing Specialist

Glendale Communities is a local property management company based in WNY that develops, acquires, invests in, and manages a wide range of multifamily properties. Our mission is to provide first-rate resident living experience and a people-first work environment for our team members.

Overview

We are seeking a dynamic Leasing Specialist to join our team. Leasing Agents at are key members of the office team, they are forefront of the leasing office and promote positive customer service. The ideal candidate will be responsible for facilitating the leasing process for residential properties and perform administrative and managerial duties concerning the property as directed.

NYS Real Estate Salesperson License is NOT required for this position.

Responsibilities

• Assist potential tenants in finding suitable rental properties by showcasing available units and conducting property tours.
• Manage the leasing process from application through move-in, including screening applicants and preparing lease agreements.
• Maintain accurate records of all leasing activities in property management software.
• Ensure compliance with Fair Housing regulations and company policies throughout the leasing process.
• Respond promptly to inquiries via phone, email, or in-person, demonstrating excellent phone etiquette and customer service skills.
• Collaborate with maintenance staff to address tenant concerns and ensure properties are well-maintained.
• Stay informed about local rental market trends and laws affecting property leasing.
• Assist Property Manager in creating and implementing advertisements in media.
• Assist in preparation and delivery of resident lease renewals.
• Assist in collection and posting of rent checks.

Requirements

• 1-2 yrs. experience in leasing, sales, administrative, or customer service.
• Previous Leasing / Property Management experience preferred.
• Friendly & personable customer service mindset.
• Exceptional customer service skills with a focus on building positive relationships.
• Strong phone etiquette and communication skills for effective interaction with prospective tenants.
• Ability to work independently as well as part of a team in an office environment.
• Understanding of legal aspects related to property leasing, including Fair Housing regulations.
• Valid driver's license, clean driving record and personal vehicle required.

Benefits Include: Paid Holidays, PTO, Annual Raise & Bonus + more

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, standing, and walking, giving tours, and meeting with potential tenants.

• Must be able to lift up to 15 pounds at times.

• Must be able to traverse a variety of properties with stairs and in a variety of weather.

• Must be able to work weekends and/or evenings on a rotating schedule.