Leasing Specialist

Harbor Group Management in; Nashua (NH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

401(k) Plan with Employer Matching

PTO & 10+ Paid Holidays

Health Savings Account

Wellness Perks

Tuition Reimbursement

Volunteer & Community Service

Employee Referral Program

Job summary

Harbor Group Management is seeking a Leasing Specialist to drive occupancy at a multi-family community. You will show apartments, qualify leads, process applications, coordinate marketing, and support the Property Manager to ensure a positive living experience.

This role requires at least one year in leasing or sales, proficiency with MS Office and property management software, strong communication, and the ability to work weekends if needed. Valid driver's license may be required.

Qualifications

• Minimum one year of leasing, sales, or customer service experience.
• Proficient with Microsoft Office; property management software experience required.
• Strong communication and organizational skills; ability to manage multiple tasks.

Responsibilities

• Greet prospects, conduct property tours, and showcase available apartments.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready and coordinate with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms and campaigns.
• Coordinate resident referrals, employer outreach, and local networking.
• Maintain knowledge of market conditions, competitor properties, and rental rates.
• Support resident retention with excellent customer service and timely responses.
• Follow up with prospects and new residents to ensure satisfaction.
• Assist with renewal documents and lease extensions.
• Maintain records using property management software; update guest cards and follow up on leads.
• Assist with rent collection and delinquent accounts.

Skills

Leasing experience

Sales

Customer service

MS Office

Property management software

Driver's license

Education

High School Diploma

Tools

Yardi

OneSite

Job description

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

#LI-ED2

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.