Leasing Specialist

RESONE; Kensington (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(K) matching

Medical, Dental, and Vision

EAP

Supplemental Insurance

Life Insurance

Paid Time Off

Flexible Spending

Health Savings Account

Tuition Assistance

Job summary

RESONE is seeking a Leasing Specialist to manage leasing, marketing, and resident relations for multi-family properties in the Kensington area. The role covers qualification of prospects, processing applications, move-ins, and ongoing resident communication to ensure high occupancy and satisfaction.

You will support renewals, monitor advertising, and coordinate with maintenance and management teams to uphold community standards and compliance with locality laws.

Qualifications

• Minimum 3 years’ apartment management experience.
• LIHTC experience; knowledge of tax credit program is required.
• Experience with District of Columbia/MD/VA laws and regulations relevant to property location.

Responsibilities

• Greet prospects, qualify candidates, and record visits.
• Process applications, credit checks, and move-ins with proper documentation.
• Maintain resident relations, handle renewals, and monitor advertising effectiveness.
• Ensure safety compliance and manage maintenance requests.

Skills

Apartment management

Customer service

Communication skills

Organizational skills

Team leadership

Attention to detail

Sales & closing

Tools

Property management software

Job description

Under the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Specialist is responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their manager and/or Regional Director.

Duties & Responsibilities

Duties & responsibilities may include, but not limited to:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available "market ready" and communicate related service needs.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
• All other duties that are assigned.

Administrative

• Accept rental payments and give immediately to the appropriate party.
• Provide receipt of funds received from resident.
• Post funds to resident’s account, or immediately give to appropriate person.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request.
• Maintain open communication with supervisor(s), as well as residential staff.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Conduct market surveys and shop competitive communities.

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.

Additional Responsibilities:

• Attend all classes or company functions as required.
• All other duties as assigned.

Qualifications

• Minimum 3 years’ apartment management experience
• LIHTC experience - Previous tax credit experience and deep knowledge of tax credit program
• Experience with District of Columbia/MD/VA laws and regulations required – experience and knowledge is based on property location.
• High energy, assertive and creative individual that has the knowledge, experience, and commitment to get the job done
• Professional attitude and appearance
• Above average overall computer skills a must
• Excellent written and verbal communication skills
• Ability to lead team successfully and efficiently
• Commitment to customer service focus
• Strong organizational and follow through skills
• 401(K) matching
• Medical, Dental, and Vision
• EAP
• Supplemental Insurance
• Life Insurance
• Paid Time Off
• Flexible Spending
• Health Savings Account
• Tuition Assistance

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.