Leasing Specialist

Residential One, LLC.; Kensington (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(K)

401(K) matching

Medical, Dental, and Vision

EAP

Supplemental Insurance

Life Insurance

Paid Time Off

Flexible Spending

Health Savings Account

Tuition Assistance

Job summary

Residential One, LLC seeks a Leasing Specialist to manage leasing, marketing, and resident relations for multi-family properties in the Maryland area. You will greet prospects, qualify applicants, record visits, and close leases while ensuring property readiness and adherence to Fair Housing requirements.

You will also handle applications, renewals, advertising, and resident communications, coordinating with maintenance and staff to maintain high service levels.

Qualifications

• Minimum 3 years of apartment management experience.
• LIHTC experience with tax credit programs.
• Familiarity with DC/MD/VA laws and regulations relevant to properties.
• Energetic, assertive, and creative with strong customer service focus.
• Professional appearance and strong written/verbal communication.
• Proficient computer skills and leasing software experience.
• Ability to lead a team and manage multiple tasks simultaneously.

Responsibilities

• Greet prospects, qualify applicants, and record visits accurately.
• Explain features/benefits, close leases, and process applications with deposits.
• Maintain property readiness, update availability, and monitor renewals.
• Coordinate advertising, market surveys, and showcase properties.
• Process payments, maintain resident files, and issue notices.
• Respond to resident requests and communicate with maintenance and staff.
• Ensure safety compliance and participate in resident functions when required.

Skills

Apartment management

LIHTC experience

Legal compliance knowledge

Energy and initiative

Professional appearance

Computer skills

Written and verbal communication

Team leadership

Customer service focus

Organization and follow-through

Job description

SCOPE & PURPOSE

Under the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Specialist is responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their manager and/or Regional Director.

Duties & Responsibilities

Duties & responsibilities may include, but not limited to:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready” and communicate related service needs.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
• All other duties that are assigned.

Administrative

• Accept rental payments and give immediately to the appropriate party.
• Provide receipt of funds received from resident.
• Post funds to resident’s account, or immediately give to appropriate person.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.

• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request.

• Maintain open communication with supervisor(s), as well as residential staff.

• Contribute to cleanliness and curb appeal of the community on continuing basis.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.

Additional Responsibilities:

• Attend all classes or company functions as required.
• All other duties as assigned.

Qualifications

• Minimum 3 years’ apartment management experience
• LIHTC experience - Previous tax credit experience and deep knowledge of tax credit program
• Experience with District of Columbia/MD/VA laws and regulations required – experience and knowledge is based on property location.
• High energy, assertive and creative individual that has the knowledge, experience, and commitment to get the job done
• Professional attitude and appearance
• Above average overall computer skills a must
• Excellent written and verbal communication skills
• Ability to lead team successfully and efficiently
• Commitment to customer service focus
• Strong organizational and follow through skills

Benefits

• 401(K)
• 401(K) matching
• Medical, Dental, and Vision
• EAP
• Supplemental Insurance
• Life Insurance
• Paid Time Off
• Flexible Spending
• Health Savings Account
• Tuition Assistance

Equal Opportunity/Affirmative Action Statement

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).#ZR