Leasing Renewal Specialist

VineBrook Homes; Gahanna (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

VineBrook Homes is seeking a Leasing Renewal Specialist focused on cultivating relationships with residents to renew leases and drive rent growth. The ideal candidate will have prior property management experience, a customer service mindset, and excellent communication skills. Responsibilities include managing lease expirations, conducting inspections, and developing recommendations for rent increases. This position offers growth opportunities and requires local travel for property inspections.

Benefits

Comprehensive training offered

Industry competitive wages

Opportunity for advancement

Qualifications

• 2-5 years’ experience in property management.
• Highly organized, strong attention to detail.
• Experience in a residential property management setting preferred.

Responsibilities

• Manage lease expirations and forecast renewals.
• Conduct inspections of resident homes.
• Communicate renewal notices on a weekly basis.

Skills

Customer service

Time management

Problem-solving

Communication skills

Education

High School diploma

Some college or industry related certifications

Tools

MS Office

Salesforce

Job description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

LEASING RENEWAL SPECIALIST

Summary/Objective

VineBrook Homes is currently seeking a customer service-sales oriented individual to join our team. The Retention Specialist is responsible for developing and enhancing relationships within our community, focused on renewing leases and driving rent growth.

The ideal candidate will have proven experience working with prospects or residents in a residential property management setting. Responsibilities may include implementing and executing monthly renewal goals, conducting market surveys, conducting inspections of current resident homes, and participating and helping with resident activities or community events.

Essential Duties And Responsibilities

Manage Lease Expirations using the Lease Expiration 12-month Forecast

Forecasting number of renewals expiring in the next 120 days and six months, organizing, and prioritizing the response for renewals accordingly to meet the goal of the Portfolio

Sending notices at least 90 days prior to lease expiration, tracking the responses and non-responses to determine next appropriate steps

Establishing Recommended Annual Unit Rent Increase to meet the Rent Growth Goals of the Portfolio

Recommending increases for Portfolio Manager’s approval

Understanding of the rental market and the competing properties within The Company’s asset class. Such understanding will lead to providing and making recommendations for annual rent increases

Communicating Renewal Notices/Offers via letter, email, and phone on a weekly basis

Functions as the point of contact for all Tenant-In-Place Acquisitions. Scheduling and conducting thorough in-person inspection of existing resident homes to review present conditions and habitability

• Cataloging outstanding issues / concerns with the residence. Where these exist, interface with The Company’s Service Personnel to review and clear these concerns and provide follow-up where necessary with both the renewing resident and Service Personnel
• Organizing and scheduling communication deadlines to properly on-board new Tenant-In-Place Acquisitions according to the SOP
• Conveying VineBrook Resident Expectations to the Tenant-In-Place and secure VB Lease signing
• Entering and uploading lease renewals
• Functions as the representative on behalf of VineBrook Homes in the active participation in the Homeowner’s Associations
• Maintaining records of bylaws and meeting minutes for each HOA and understanding how changes can impact the portfolio
• Maintain a full understanding the obligations of the HOA and VineBrook as it pertains to maintenance and upkeep of properties involved
• Requires attendance to HOA meetings on behalf of VineBrook and, where possible, board membership
• Provide support, when required, in processing lease renewal for all existing resident lease expirations
• Must provide reports to Property Managers on activity and changes occurring in HOAs
• Scheduling and conducting thorough in-person inspection of existing resident homes to review present conditions and habitability
• Cataloging outstanding issues / concerns with the residence. Where these exist, interface with The Company’s Service Personnel to review and clear these concerns and provide follow-up where necessary with both the renewing resident and Service Personnel
• Enforcing the resident’s lease
• Determining appropriate recommendations for The Company’s next response (renew, renewal with landlord offer to upgrade residence, renew subject to resident clearing violations, or do not renew)
• Securing signed renewal leases
• Entering and uploading lease renewals into Yardi
• Resident Lease Termination/Accepting Notices to Vacate from residents
• Understanding the reasons for resident move-out and how the company can respond to curb potential negative occupancy trends
• Occupancy Changes
• To include processing Roommate Addendums according to the SOP, Entering and uploading Occupancy Changes into Yardi
• Transfer Requests
• To include processing Transfer Requests according to the SOP
• Alteration Requests
• To include inspections and validating requests for approval by Portfolio Managers
  
  

Minimum Qualifications (Knowledge, SKILLS, And Abilities)

High School diploma

Prior residential property management and/or leasing experience

Some college or industry related certifications preferred

Highly organized

Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills

Ability to multi-task

Ability to thrive in a fast-paced environment

Aptitude with computers, internet, network phone systems, MS Office, and Salesforce

Must be capable of working effectively with people from differing backgrounds/education levels

2-5 years’ Experience in property Management

Must be a natural connector. Ideal candidate will overcome objections and sell our residents onthe value of continuing their residency with The Company

Must be organized and possess the ability to manage time and schedules

Must be patient. Introducing a rent increase requires the ability to not only “sell” the increase but sell our company. Residents often bring their complaints and concerns to the table at time of renewal, and a resolution requires patience and understanding

Must be a problem solver

Must follow through and honor commitments made to residents, especially when working to resolve maintenance issues

Must have financial astuteness, specifically having the ability to calculate rents and charges without guidance and assistance

Valid drivers license is a requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

Prior management experience is not a requirement of the Retention Specialist but is highly recommended. While this position does not include managing other VineBrook employees, the role requires a heavy focus on the management of a process and set of responsibilities.

Travel

Local travel is required. Applicant must have a valid driver’s license in the state in which the position is based. Regular inspections are necessary to maintain the value of our assets.

Additional Information/Benefits

We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information/Benefits

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Please be aware that a positive test could render you ineligible for hire. This includes positive tests for medical and recreational Marijuana. Candidates from states who have legalized Marijuana for medicinal and recreational use; VineBrook Homes, LLC considers this a positive result for an illegal substance.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at VineBrook Homes by 2x

Sign in to set job alerts for “Renewal Specialist” roles.

Client Operations Specialist - Enterprise | Remote, USA

Columbus, OH $3,500.00-$5,000.00 1 month ago

Sales Development Representative - US (affiliate job post)

Columbus, OH $3,500.00-$5,000.00 1 year ago

Columbus, OH $80,000.00-$120,000.00 1 week ago

Columbus, OH $40,000.00-$45,000.00 4 weeks ago

Lewis Center, OH $52,000.00-$100,000.00 2 weeks ago

Columbus, OH $70,000.00-$85,000.00 3 months ago

Columbus, OH $55,000.00-$65,000.00 1 week ago

Inside Sales Representative, Global Strategic Alliances

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.