Leasing Professional

DEVCO RESIDENTIAL GROUP; Washington; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

100% company paid medical benefits

Dental and vision benefits

401(k) with company match

Paid time off 3 weeks

12 paid holidays

Housing discount

Job summary

DevCo Residential Property Management is seeking aFull-Time Leasing Professional to join our team in Kent, WA (A 261 unit community). The role blends sales, customer service, and marketing to lease apartments, secure renewals, and ensure resident satisfaction.

Responsibilities include engaging prospective residents, touring and leasing homes, explaining leasing documents, and maintaining accurate data in management systems.

Qualifications

• Minimum 1 year of sales, customer service, or hospitality experience.
• Ability to provide exceptional customer service to address needs of residents.
• Proficient using MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Engage with prospective residents through lead management software, email and phone calls, appointments and follow-up.
• Tour and lease apartment homes, guiding applicants through the application, tax credit, and move-in process.
• Explain leasing documents and community policies to ensure move-in satisfaction.
• Assist with lease agreements, renewals and compliance processes.
• Inspect apartments before move-in to ensure readiness.
• Maintain resident files and data in the management system.

Skills

Sales

Customer service

Education

High school diploma

Tools

MS Office Suite

Job description

Job Details: Job Location: Grandview - Kent, WA 98032, Position Type: Full Time, Salary Range: $21.00 - $22.00 Hourly,

Are you looking for a rewarding career in Property Management? DevCo Residential Property Management is seeking aFull-Time Leasing Professionalto join our dynamic team in Kent, WA (A 261 unit community)!

About the Company:

HNN Communities is a privately held andowner-operatedprofessional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. Ifyou'reseeking a positive career change, life truly is better here at HNN!

Mission:

DevcoResidential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fostersgrowthand delivers long-term value to our residents and stakeholders.

Vision:

DevCo’s vision is to be a leading developer,builderand manager of qualitymultifamily housingthroughout the western US.

Values:

• Quality:We deliver excellence in every aspect of our work.
• Commitment:We honor our promises with unwavering dedication.
• Teamwork:We achieve more together through collaboration and respect.
• Integrity:We uphold the highest ethical standards in all we do.

Awards and Recognition:

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details:

$21.00- $22.00 hourly, plus bonus potential!

Schedule:

Monday – Friday, 9:00 AM to 6:00 PM

Benefits Offered:

• 100%companypaid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by theemployee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration.
• Employeeassistanceprogram (EAP) with 24/7 counseling services.
• Company-sponsoredindustry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position:

The Leasing Professionalis responsible forexecuting the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role combines sales, customer service, and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.

Job Responsibilities:

• Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication,in accordance withcompany policies.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit, and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assistwith administering lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes before residents move in, ensuring apartments are ready.
• Keep associated resident management software up to date, including rent charges, occupants, lease dates, and other datain a timely manner.
• Accurately record all traffic information daily.
• Properlymaintainall resident files per the Company’s policy, including daily cloud filing.
• Assistwith the compliance requirements of the tax credit program as it relates to thecommunityincluding new move-ins and re-certifications.
• Participate in the success of all resident events, community programming, and local/non-profit programs.
• Support the community's overall marketing and leasing efforts, including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Follow the community’s established policiesregardingconcessions, specials, and all other marketing programs.
• Ensure that the community and made-ready units meet the Company’s standards forshowquality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touching up clean units as needed.
• Assistwith front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments, and other general officeduties asassigned.
• Respond to resident questions, concerns, and requestsin a timely manner, and takeappropriate actionto resolve and address service issues. Work effectively with Resident Relations to de-escalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score related to the Company’s goals and expectations.
• Stay informed about current market and competitor conditions that mayimpactthe community’s occupancy and sales results.
• Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other teammembers,and departments.

Qualifications: Experience

• Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

HNN Communities is an Equal Opportunity Employer.