Leasing Professional

Redwood Living; Delaware (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Redwood Living in Delaware, OH is seeking a Leasing Professional to show apartment homes, assist with local marketing, and follow up with prospects. You will provide excellent resident service, coordinate lease paperwork, and partner with Neighborhood Managers and maintenance to ensure a superior resident experience.

The role involves tours, scheduling, renewal rate discussions, and ensuring units are ready for move-in.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• General computer efficiency.

Responsibilities

• Show apartment homes to prospective residents.
• Answer calls and emails to engage prospects.
• Maintain knowledge of pricing and neighborhood specials.
• Schedule appointments for renewals and leasing options.
• Walk units before move-in and complete paperwork.
• Notify related parties of lease changes and keep files organized.
• Coordinate resident events and assist with marketing efforts.
• Travel between Redwood neighborhoods as needed.

Skills

Customer service

Sales experience

Communication skills

Technology literacy

Education

High school diploma or equivalent

Tools

Smartphone

Tablet

Computer literacy

Job description

About Redwood

At Redwood Living, Inc.(“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview

The Leasing Professional is primarily responsible for showing apartment homes, assisting with local marketing, and following up with prospects. This role involves customer service and communication with both residents and fellow employees. Additional responsibilities include preparing lease agreements and coordinating resident events. The Leasing Professional works alongside the Neighborhood Manager and the maintenance team to provide the best resident experience.

Duties & Responsibilities

• Conducting apartment home tours to potential prospects
• Answering phone calls and emails
• Maintaining knowledge of neighborhood specials, pricing, and notifying related parties of any needed adjustments
• Scheduling resident appointments to discuss renewal rates and leasing options
• Walking through units prior to resident move-in date
• Completing move-in paperwork
• Completing all lease applications and notifying prospective residents
• Ensuring grounds are well kept and addressing any concerns with maintenance
• Adhering to company standards for paperwork, resident files, budgets, and controlled expenses
• Traveling between Redwood neighborhoods may be required
• All other related duties, as assigned

Required Qualifications

• High school diploma or equivalent
• Valid driver’s license
• General computer efficiency

Preferred Qualifications

• Prior sales or leasing experience
• Exceptional customer service skills
• Ability to operate smartphone, tablet, and computers

Location

Delaware, OH

Physical Requirements:

• Must be able to use standard office equipment such as computers, cell phones, desk phones, and photocopiers.
• Requires manual dexterity for keyboard use, mobile device use, and general office tasks.
• Must be able to sit, stand, walk, bend, and navigate stairs throughout the workday, including during neighborhood tours or building access needs.
• Must be able to lift, carry, push, or pull items up to 30 pounds, such as marketing materials, small equipment, or office supplies.
• Must be able to safely move throughout indoor units, common areas, and outdoor neighborhood spaces, including uneven surfaces or varying flooring types.

Attendance & Scheduling:

• Punctuality and consistent attendance are essential, and employees must adhere to assigned schedules.
• Must have reliable transportation to attend periodic meetings or respond to occasional onsite needs.
• Occasional travel may be required for team outings, training sessions, or company-sponsored events outside of the primary work location, estimated at less than 5% annually.

Work Environment:

• Work is performed in both office and field environments, including model units, residential units, and outdoor areas.
• Exposure to typical indoor office conditions, including variable temperatures and a mix of natural and standard lighting.
• Regular exposure to varying weather conditions such as heat, cold, rain, snow, and damp environments.
• May occasionally encounter low-level noise from landscaping, maintenance activities, or equipment.

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers!

Visit our website today to learn more and see why Redwood is a great place to work:Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.