Leasing Manager - Alister Uptown

TRL Systems, Inc.

Charlotte (NC)

Hybrid

USD 52,000 - 76,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with employer matching

Paid time off

Job summary

Mill Creek Residential in Charlotte, NC is seeking a Leasing Manager to lead the leasing team, drive sales performance, and execute innovative leasing strategies. You will coach Leasing Consultants, manage occupancy targets, and ensure seamless renewals and move-ins across communities.

Ideal candidates have 3+ years in sales within multi-family or property management, excellent communication, and proficiency with Entrata/Yardi.

Qualifications

3+ years of sales experience
Commitment to outstanding customer service
Multi Family or related property management experience
Strong communication skills
Proven leadership and coaching abilities

Responsibilities

Understand and embody the customer experience and brand Promise
Coach Leasing Consultants in sales and lead management
Achieve occupancy and leasing goals for communities
Monitor team performance and provide feedback
Oversee move-ins, renewals, and resident transfers
Manage marketing and leasing processes including Entrata
Ensure leasing centers and models meet brand standards
Address duties as assigned

Skills

Strong communication

Leadership

Sales

Customer service

English proficiency

Microsoft Office

Entrata

Yardi

Pricing & Revenue management

Time management

Education

Bachelor's degree or related experience preferred

High School diploma or GED

Tools

Entrata

Yardi

Job description

The Leasing Manager is responsible for managing all aspects of the leasing process. This position determines sales goals to meet the needs of the community, then develops and implements appropriate, innovative sales strategies and practices to reach and exceed the objectives. The Leasing Manager motivates and coaches Leasing Consultants and monitors individual and team performance in order to achieve the community goals and increase value. Reports to: (General) Community Manager has primary authority and works with the Leasing Consultants and Senior Leasing Consultants and Leasing Manager to determine the exact "day-to-day" duties. Decisions will take into account the Senior/Leasing Consultants/Leasing Manager skills, experience, career goals, and how the individual best fits the working requirements of the community. The Senior/Leasing Consultant/Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Leasing Consultants.

Essential Functions/Responsibilities

Customer Service

Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
Address and complete all other duties as assigned

Sales and Marketing

Understand the community’s budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
Track, monitor and report progress of individual and overall team performance
Proactively manage the sales process by converting prospects leads into leases
Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
Conduct prospect tours and lease apartments as needed
Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
Assist with move-ins, lease renewals and move-outs. Ensure all lease information is accurately and timely recorded according to policy
Monitor and analyze various operations reports and market surveys to assess the effectiveness of the marketing plan. Communicate the results of the analysis to the supervisor
Manage Entrata tasks and leads daily
Manage all social media, ILS’s, daily postings on Craigslist by updating the information and checking for accuracy
Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
Address and complete all other duties as assigned

Operational Standards

Participate in Revenue Management calls when applicable
Review and approve property staff new lease paperwork as directed by Manager
Provide feedback, coaching and support of the leasing team to drive achievement of the established goals and hold meetings with leasing team.
Support and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned

Education and/or Experience

High School diploma or equivalent (GED), Bachelor's degree or related experience preferred
3+ years of sales experience
Commitment to, and passion for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi Family or related property management experience, retail sales or hospitality experience

Skills/Specialized Knowledge

Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Establish and achieve desired goals using leadership, effective listening, excellent training, and follow through skills
Effectively mentor and train fellow associates on sales
Ability to take ownership of resident issues and/or concerns and come to a resolution
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
In depth knowledge on market trends and competitors
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked