Leasing Manager

CLS Living; Toledo (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO

401(k) matching

Health, Dental, Vision Insurance

HSA & FSA

Life Insurance

EAP

Relocation Assistance

Professional Development & Advancement

Flexible Work Environment

Great Company Culture

Job summary

CLS Living is seeking an energetic Leasing Manager to join our team and serve as the face of the community. You will deliver exceptional customer service, drive leasing performance, and support team development to ensure a welcoming environment for residents and prospects.

You will manage leasing activities, marketing plans, and knowledge of the property and competitors to maintain strong occupancy. A focus on accurate administration, relationships with university partners, and brand-aligned

Qualifications

• Bachelor’s degree preferred or 2–5 years in student or multifamily housing.
• Strong knowledge of Microsoft Outlook, Word, and Excel.
• Experience with property management software, preferably Entrata.
• Familiarity with LIHTC programs is a plus.
• Understanding and adherence to Fair Housing and EEO laws.

Responsibilities

• Lead by example to cultivate a motivated, high-performing team.
• Drive leasing and marketing efforts to achieve target occupancy (goal 99%).
• Deliver first-class service to residents and prospects; resolve concerns promptly.
• Maintain records in property management software and process leases efficiently.
• Support NOI targets through leasing, cost management, and revenue optimization.

Skills

Leadership

Customer service

Marketing

Property management software

Team development

Education

Bachelor’s degree preferred

Tools

Entrata

Job description

At CLS Living, our mission is simple: to deliver anunparalleled resident experienceand foster anexceptional workplace environment. We are committed to building aworld-class teamof passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

At CLS Living, our mission is simple: to deliver anunparalleled resident experienceand foster anexceptional workplace environment. We are committed to building aworld-class teamof passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to anUnmatched Company Culturethat values individuality and innovation

The Job At-A-Glance:

CLS Living is seeking an energetic and motivated Leasing Managerto join our team! In this key role, you’ll be the face of our community, delivering exceptional customer service and helping to create a positive and welcoming atmosphere for both current and prospective residents. You’ll be instrumental in driving leasing performance, supporting team development, and contributing to the overall success of the property.

Key Responsibilities:

Leadership & Staff Development

• Support the Property Manager in cultivating a motivated, high-performing team.
• Lead by example through professional communication, integrity, and a results-driven mindset.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.

Leasing & Marketing

• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Implement and monitor leasing goals, renewal programs, and resident retention strategies.
• Actively conduct outreach marketing on campus and with local businesses.
• Support the development and execution of an annual marketing plan.
• Maintain in-depth knowledge of the property and local competitors through regular market research.
• Ensure all digital and print marketing materials are current, professional, and aligned with brand standards.
• Coordinate and promote resident events and community-building functions.
• Represent the property at university functions and in student programming partnerships.

Customer Experience

• Deliver first-class service to residents, prospects, and parents.
• Resolve resident concerns professionally and promptly.
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
• Foster a sense of community and harmony throughout the property.

Property & Office Administration

• Maintain accurate and up-to-date records in property management software.
• Process leases and administrative paperwork efficiently and accurately.
• Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed.

Financial Performance

• Assist in achieving NOI targets through effective leasing and cost management.
• Support rent collection efforts to meet or exceed a 98% collection rate.
• Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals.

The activities listed above may not be all inclusive.

Qualifications & Skills:

• Education & Experience:
  • Bachelor’s degree preferred, or 2-5 years of experience in student or multifamily housing; or an equivalent combination of education and experience.
• Systems Proficiency:
  • Strong working knowledge of Microsoft Outlook, Word, and Excel.
  • Experience with property management software, preferablyEntrata.
  • Familiarity with both market-rate andLIHTC programsis a plus.
  • Understanding and adherence toFair HousingandEEO laws.

What We’re Looking For:

We’re seeking amotivated, people-centered leaderwith a strong sense of ownership and a passion for community. The ideal candidate will be:

• Anatural leaderwho thrives on building high-performing teams and nurturing talent.
• Abrand ambassador who lives and breathes the CLS Living culture and vision—setting the tone for your team and community.
• Growth-minded, with a personal drive to learn, improve, and grow within the company.
• Entrepreneurialin spirit—creative, proactive, and unafraid to challenge the status quo to improve the resident experience.
• Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling.

CLS Living is very proud to be recognized as a certified Great Places to Workcompany.

CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.