Leasing Manager

Golfwesthaven; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401k with match

Job summary

Southern Land Company is seeking a full-time Leasing Manager to join our team in Philadelphia, PA. The successful candidate will deliver world-class customer service to residents, conduct apartment tours, and manage leasing activities using CRM and PMS systems.

The role requires strong communication, organization, and the ability to work independently in a fast-paced environment; weekend availability and professional appearance are expected.

Qualifications

• High school diploma or equivalent.
• 3+ years prior leasing or sales experience.
• Fair Housing training.

Responsibilities

• Serve as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering a professional, welcoming community atmosphere.
• Conduct apartment tours, identify prospective resident needs, and effectively present community features, benefits, and available apartment homes to achieve leasing goals.
• Maintain in-depth knowledge of the community, local market conditions, competitors, neighborhood amenities, and industry trends to support leasing and marketing efforts.
• Manage all prospect, applicant, resident, and leasing activity within the CRM and PMS, ensuring accurate documentation and timely follow-up.
• Respond promptly to phone, email, internet, and walk-in inquiries, maintaining company response standards and nurturing leads through the leasing cycle.
• Process lease applications, verify required documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized resident and leasing files.
• Coordinate move-in readiness by ensuring apartment inspections, key preparation, and all required documentation are completed prior to resident move-in.
• Support resident retention initiatives by assisting with lease renewals, resident communications, renewal outreach, resident events, and programs designed to enhance resident satisfaction and retention.
• Assist with outreach marketing, advertising initiatives, community events, and resident appreciation programs to increase occupancy and strengthen community engagement.
• Lead efforts to enhance the community’s online presence and reputation by encouraging resident feedback, monitoring reviews, and supporting positive online ratings.
• Prepare and maintain required reports, including traffic reports, marketing outreach activities, leasing metrics, daily checklists, and other operational documentation.
• Collaborate with management to achieve occupancy, retention, customer service, and financial performance objectives while ensuring compliance with company policies and procedures.

Skills

Microsoft Office

Yardi

Communication

Interpersonal skills

Organizational skills

Time management

Independent work

Pressure handling

Education

High school diploma

Fair Housing training

Tools

Yardi

Microsoft Office

Job description

• Pay or shift range: $60,000 USD to $65,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Why Southern Land?

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm is seeking a full-time Leasing Manager to join our dynamic team in Philadelphia, PA.

The Alcott is offering an exciting opportunity for a Leasing Manager who is passionate about providing world-class customer service. The successful candidate will demonstrate strong interpersonal skills with the ability to work independently, handling and prioritizing multiple tasks in a fast-paced work environment. The candidate should possess excellent organizational and communication skills with an emphasis on attention to detail. Professional standard of appearance and weekend hours required. The salary range for this position is $60,000 to $65,000, depending on experience.

The Alcott, located at 5th and Spring Garden Streets, is a 12-story mixed-use property. It features 329 rental residences, 111 bicycle stalls, and 87 parking spaces. Amenities include a co-working space, fitness center, dog spa, dog park with a bar, and a resort-style pool with cabanas. The Alcott seamlessly integrates indoor and outdoor spaces, situated in an area rich with art, energy, and historic charm.

Primary Responsibilities

• Serve as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering a professional, welcoming community atmosphere.
• Conduct apartment tours, identify prospective resident needs, and effectively present community features, benefits, and available apartment homes to achieve leasing goals.
• Maintain in-depth knowledge of the community, local market conditions, competitors, neighborhood amenities, and industry trends to support leasing and marketing efforts.
• Manage all prospect, applicant, resident, and leasing activity within the CRM and Property Management System (PMS), ensuring accurate documentation and timely follow-up.
• Respond promptly to phone, email, internet, and walk-in inquiries, maintaining company response standards and nurturing leads through the leasing cycle.
• Process lease applications, verify required documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized resident and leasing files.
• Coordinate move-in readiness by ensuring apartment inspections, key preparation, and all required documentation are completed prior to resident move-in.
• Support resident retention initiatives by assisting with lease renewals, resident communications, renewal outreach, resident events, and programs designed to enhance resident satisfaction and retention.
• Assist with outreach marketing, advertising initiatives, community events, and resident appreciation programs to increase occupancy and strengthen community engagement.
• Lead efforts to enhance the community’s online presence and reputation by encouraging resident feedback, monitoring reviews, and supporting positive online ratings.
• Prepare and maintain required reports, including traffic reports, marketing outreach activities, leasing metrics, daily checklists, and other operational documentation.
• Collaborate with management to achieve occupancy, retention, customer service, and financial performance objectives while ensuring compliance with company policies and procedures.

Skills/Knowledge/Experience

• Strong working knowledge of Microsoft Office & Yardi products.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education and Experience

• High school diploma or equivalent
• 3+ years prior leasing or sales experience
• Fair Housing training

Preferred Qualifications

• Lease-up experience
• Property management experience with focus on lease-up and mixed-use communities
• Experience with YARDI

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

#SLC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.