Leasing Manager

campusadv; Charlottesville (VA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Paid Wellness Time

Three weeks of PTO

Paid Parental Leave

Paid Volunteer Day

Paid YuDay

Job summary

Yugo USA is seeking a Leasing Manager in Charlottesville, VA, to oversee leasing operations and enhance the student living experience. This role involves managing leasing activities, training team members, and ensuring resident satisfaction and retention.

Ideal candidates will have at least one year of experience in residential properties, exceptional interpersonal skills, and customer service abilities. The company offers competitive salary, comprehensive benefits, and a supportive culture.

Qualifications

• Minimum one year of experience in residential properties or rental operations.
• High school diploma or equivalent preferred.
• Experience with customer service and managing difficult situations.

Responsibilities

• Oversee all phases of leasing and resident retention.
• Conduct property tours and respond to inquiries.
• Lead marketing initiatives to support leasing performance.

Skills

Interpersonal skills

Customer service

Communication skills

Education

High school diploma or equivalent

Experience in residential properties

Tools

Entrata

Rental software

Job description

Company: Yugo USA
Community: Crestline Charlottesville
Location: On-site / Charlottesville, VA
Position Title: Leasing Manager
Position Type: Full-time / Hourly / Non-exempt
Compensation: $24 - $27 per hour

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

As the Leasing Manager with Yugo, you'll play a key role in ensuring smooth operations and enhancing the student living experience. By leveraging your expertise for leasing, you will lead the effort at the property, training and overseeing the leasing staff and directing all parts of the leasing efforts. You will play an integral part in welcoming new tenants, maintaining high occupancy and ensuring overall resident satisfaction and retention.

Reporting to the Property Manager, here’s what you’ll be doing!

Responsibilities

• Oversee all phases of leasing, resident retention, and lease renewal activities to support occupancy goals.

• Conduct property tours, respond to prospect inquiries, and qualify applicants in accordance with company standards.

• Review and process rental applications, lease agreements, move-ins, move-outs, and renewal documentation accurately and timely.

• Coordinate and conduct move‑in orientations to ensure a smooth and welcoming resident experience.

• Maintain accurate leasing records, reports, resident files, and daily activity tracking.

• Lead marketing and outreach initiatives to increase community visibility, traffic, and leasing performance.

• Monitor local market trends, competitor pricing, and resident feedback to support leasing and retention strategies.

• Ensure compliance with Fair Housing regulations, company policies, and all applicable federal, state, and local laws.

• Build positive relationships with current and prospective residents through professional and responsive customer service.

• Coordinate resident events and engagement activities to enhance community satisfaction and retention.

• Perform routine inspections of units, model apartments, and community spaces to ensure cleanliness, curb appeal, and company standards are maintained.

• Collaborate with the maintenance team to coordinate and follow up on resident service requests and unit readiness.

• Lead, coach, and support leasing team members while promoting best practices in leasing, communication, and customer service.

• Prepare and participate in weekly leasing, occupancy, and activity reporting.

• Ensure the leasing office, model units, and common areas remain organized, professional, and tour‑ready at all times.

• Performs other duties as necessary.

Sound good so far? Here’s what you’ll need to thrive in this position!

Qualifications

• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.

• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.

• Relevant experience working at a property, even better at a university/college.

• Entrata experience, or relevant rental software experience.

• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.

• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, respond promptly to customer needs and quickly respond to resident requests.

• Carbon Literacy Certification or willingness to undertake training.

Benefits

• Competitive salary

• Generous benefits package including health, dental and vision

• 401(k) + 4% employer matching

• Three weeks of PTO

• Paid Wellness Time

• 11 paid Holidays

• Minimum one‑week paid wellness time

• Paid Parental Leave

• 1 Paid Volunteer Day

• 1 Paid YuDay

• Company paid STD, LTD and Life insurance

As part of the Yugo team, you are eligible for a competitive salary, bonus eligibility, comprehensive benefits and more!

At Yugo, we believe in creating a culture where everyone belongs and feels empowered to do their best work. If you’re looking to make an impact in a people‑first environment, apply today!

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.