Leasing Manager

AION Management LLC; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

AION Management LLC in Baltimore, MD is seeking a Leasing Manager to oversee all leasing activities, maximize occupancy, and provide exceptional customer service. You will coordinate move-ins, conduct market surveys, and drive on-site marketing initiatives while ensuring staff training and policy compliance.

Requirements include a high school diploma (college preferred), 1–2 years leasing experience in property management, and PA/NJ real estate licensing within 120 days of hire.

Qualifications

• High school diploma or equivalent is required; college preferred.
• 1-2 years’ leasing experience in property management.
• In PA or NJ, must obtain a real estate license within 120 days of hire.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds and climb stairs.

Responsibilities

• Oversee all leasing activities at the property, respond to inquiries, provide tours, and coordinate move-ins to ensure resident satisfaction.
• Conduct telephone market surveys and shop competitors; ensure staff are trained and quarterly market surveys are completed.
• Develop on-site marketing plans and present to Property Manager; monitor merchant and neighborhood referral programs.
• Lead sales outreach initiatives including new development, community management, and internal/external communications.
• Maintain high shop scores (e-shop, phone shop, in-person) and train leasing staff to achieve targets.
• Inspect market-ready units each morning and ensure all files and leasing areas are organized.

Skills

English communication

Customer service

Leasing experience

Education

High school diploma or equivalent

College preferred

Real estate license within PA/NJ (120 days)

Job description

Under the direction of the Property Manager, the Leasing Manager is responsible for overseeing all processing involving leasing, including maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Oversee all leasing activities at the property, responding to telephone inquiries and ensuring all inquiries have been responded to, providing tours of apartments and amenities and shadowing Leasing Associates for training purposes, following up with prospects and ensuring all prospects have been followed up with per the AION policies and procedures, and coordinating all move-ins and ensuring all move-ins happen per AION policy, and residents are satisfied.
• Perform telephone market surveys and physical shops of competitors and ensure Leasing Associates have received market survey training and have shopped the competitors each quarter.
• Recommend strategies and programs for on-site marketing activity; present these plans to the Property Manager and Assistant Property Manager.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Manage and initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support ensure Leasing team has completed the plan put in place.
• Recommend programs and implement strategies to increase qualified traffic and closing ratios.
• Maintain passing e-shop, phone shop, and physical shop scores of 90% or higher. Provide training for Leasing Associates who have not earned a satisfactory score. Review shops and disputes forms to be presented to the Property Manager.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork, ensuring that all Leasing Associates have done the same.
• Manage the lease renewal process, lease expirations, and notices to vacate.
• Collect, accurately process and report receipt of application fees, security deposits, rents and other fees and ensure all Leasing Associates have done the same.
• Manage all prospect and resident data into Entrata in a timely manner.
• Ensure all files, desks, and leasing areas are organized.
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Ensure all market ready units and models are inspected each morning.

Customer Service

• Planning and preparing resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends and holidays.
• Perform other duties as required.

Leadership

• Hold weekly Marketing Meetings.
• Train and develop Leasing Team and provide suggestions to the Property Manager.
• Ensure Leasing Team is conducting themselves in accordance with AION Policies and Procedures at all times.

Requirements:

• High school diploma or equivalent, college preferred.
• 1-2 years’ leasing experience in property management field
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally required to lift 20 pounds or less
• Valid driver’s license

Qualifications

Skills

Behaviors

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Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.