Leasing Growth & Outreach Specialist

Avanath; El Cerrito (CA); On-site; USD 74,000 - 94,000; Full time

Benefits offered by this job

Culture & values

Health & benefits

Career growth

Professional development

Job summary

Brighthaven is seeking a Leasing Stabilization Specialist to support lease-up communities and properties facing occupancy or leasing challenges. The role requires a motivated leasing professional with strong closing skills, outreach and relationship-building abilities.

You will drive traffic, tours, applications, move-ins, and renewals while maintaining professional communication with residents and partners. Travel to assigned communities may be required; evenings and weekends are possible.

Qualifications

• Passion for providing exceptional customer service and creating positive resident and prospect experience.
• Minimum of 3 to 5 years of multifamily leasing, sales, hospitality, or customer relations experience preferred.
• Demonstrated success in lease-up, high-volume leasing, occupancy recovery, or challenging property environments strongly preferred.
• Low-Income Housing Tax Credit, HUD, affordable housing, or mixed-income housing experience highly desired.
• Strong sales, negotiation, objection-handling, and closing skills.
• Ability to develop outreach relationships and represent the community professionally in the local market.
• Thrives in a fast-paced environment and can work independently with limited supervision.
• Flexible schedule that may include evenings, weekends, community events, and portfolio support assignments.
• Solid computer knowledge, including Microsoft Word, Excel, internet, email, and property management systems.
• Working knowledge of Yardi Voyager Property Management Software preferred.

Responsibilities

• Support lease-up communities by driving traffic, tours, applications, approvals, and move-ins.
• Understand the community's occupancy goals, rents, availability, and leasing needs; track progress and communicate results to leadership.
• Proactively manage the sales process by converting prospect leads into leases and assisting with move-ins, lease renewals, and resident transitions.
• Professionally present and educate prospective residents on layouts, amenities, features, community benefits, and the surrounding neighborhood.
• Maintain disciplined follow-up with prospects who do not immediately lease and continue efforts to convert the sale.
• Review traffic, guest cards, online inquiries, and leasing activity to identify opportunities for stronger conversion.
• Provide input on pricing, concessions, outreach efforts, and promotional strategies based on market feedback and leasing performance.
• Develop and maintain relationships with local employers, housing agencies, schools, community organizations, relocation sources, and other referral partners.
• Participate in housing fairs, community events, networking opportunities, and local outreach activities to generate qualified leads.
• Create and execute outreach strategies that increase visibility, build community awareness, and support leasing goals.
• Track outreach activity and report which efforts are producing traffic, applications, and move-ins.
• Identify creative ways to drive traffic beyond standard advertising and inbound lead response.
• Support communities experiencing leasing challenges, staffing gaps, high vacancy, weak traffic, or low conversion.
• Assess leasing activity, prospect follow-up, tour experience, and outreach practices to identify performance improvement opportunities.
• Partner with onsite teams to improve lead management, customer response, sales execution, and move-in readiness coordination.
• Share best practices and model effective leasing behaviors for onsite team members through hands‑on partnership.
• Maintain flexibility to support multiple communities as portfolio needs change.

Skills

Customer service

Leasing

Sales & closing

Relationship building

Independence

Communication

Tools

Yardi Voyager

Microsoft Word

Microsoft Excel

Email

Job description

Brighthaven is seeking a Leasing Stabilization Specialist to support lease-up communities and properties facing occupancy or leasing challenges. The role requires a motivated leasing professional with strong closing skills, outreach and relationship-building abilities.

You will drive traffic, tours, applications, move-ins, and renewals while maintaining professional communication with residents and partners. Travel to assigned communities may be required; evenings and weekends are possible.