Lease-Up & Outreach Specialist

Avanath-Capital,-LLC; Sacramento (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Culture built on purpose & core values

Comprehensive benefits (health, dental

Growth opportunities

Professional development

Job summary

Brighthaven Communities seeks a Leasing Stabilization Specialist to drive traffic, tours, and move-ins across portfolio communities. The role emphasizes converting leads, managing occupancy goals, and delivering superior resident experiences in a fast-paced environment.

Ideal candidates bring 3–5 years in multifamily leasing or related fields, strong negotiation skills, and experience with affordable housing programs. Flexible scheduling and travel to properties are expected.

Qualifications

• Passion for providing exceptional customer service and creating positive resident and prospect experience.
• Minimum of 3 to 5 years of multifamily leasing, sales, hospitality, or customer relations experience preferred.
• Demonstrated success in lease-up, high-volume leasing, occupancy recovery, or challenging property environments strongly preferred.
• Low-Income Housing Tax Credit, HUD, affordable housing, or mixed-income housing experience highly desired.
• Strong sales, negotiation, objection-handling, and closing skills.
• Ability to develop outreach relationships and represent the community professionally in the local market.
• Thrives in a fast-paced environment and can work independently with limited supervision.
• Flexible schedule that may include evenings, weekends, community events, and portfolio support assignments.
• Solid computer knowledge, including Microsoft Word, Excel, internet, email, and property management systems.
• Working knowledge of Yardi Voyager Property Management Software preferred.
• Valid driver's license, reliable transportation, and ability to travel to assigned communities as business needs require.

Responsibilities

• Support lease-up communities by driving traffic, tours, applications, approvals, and move-ins.
• Understand occupancy goals, rents, availability, and leasing needs; track progress and communicate results to leadership.
• Proactively manage the sales process by converting prospect leads into leases and assisting with move-ins, lease renewals, and resident transitions.
• Professionally present and educate prospective residents on layouts, amenities, features, and the surrounding neighborhood.
• Maintain disciplined follow-up with prospects who do not immediately lease and continue efforts to convert the sale.
• Review traffic, guest cards, online inquiries, and leasing activity to identify opportunities for stronger conversion.
• Provide input on pricing, concessions, outreach efforts, and promotional strategies based on market feedback and leasing performance.
• Develop and maintain relationships with local employers, housing agencies, schools, community organizations, relocation sources, and other referral partners.
• Participate in housing fairs, community events, networking opportunities, and local outreach activities to generate qualified leads.
• Create and execute outreach strategies that increase visibility, build community awareness, and support leasing goals.
• Track outreach activity and report which efforts are producing traffic, applications, and move-ins.
• Identify creative ways to drive traffic beyond standard advertising and inbound lead response.
• Support communities experiencing leasing challenges, staffing gaps, high vacancy, weak traffic, or low conversion.
• Assess leasing activity, prospect follow-up, tour experience, and outreach practices to identify performance improvement opportunities.
• Partner with onsite teams to improve lead management, customer response, sales execution, and move-in readiness coordination.
• Share best practices and model effective leasing behaviors for onsite team members through hands-on partnership.
• Maintain flexibility to support multiple communities as portfolio needs change.
• At all times, provide A+ customer service to prospects, applicants, residents, vendors, and team members.
• Ensure prospects and residents receive timely, professional, and accurate communication throughout the leasing and move-in process.
• Assist in monitoring, distributing, and following up on renewal notices as assigned.
• Partner with the Community Manager and service team to ensure apartments, models, common areas, and amenities are presentable and aligned with company standards.
• Support resident retention by promoting positive interactions, timely follow-up, and a strong sense of community.
• Record telephone, online, and in-person visits accurately and timely in company systems.
• Process applications, leasing documentation, deposits, approvals, move-in paperwork, and resident files in accordance with company procedures.
• Input information into Yardi and other company systems accurately and on a timely basis.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and all relevant federal, state, and local laws.
• Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
• Perform other duties as assigned.
• Demonstrate measurable progress toward occupancy, traffic, application, and move-in goals.
• Maintain strong prospect follow-up and conversion practices.
• Build effective outreach partnerships that generate qualified leasing traffic.
• Operate with urgency, professionalism, and accountability in challenging leasing environments.
• Provide clear updates to leadership regarding activity, barriers, recommended solutions, and expected results.

Skills

Customer service

Leasing sales

Negotiation

Prospect outreach

Relationship building

Flexibility

Tech literacy

Yardi Voyager

Driver's license

Tools

Yardi Voyager Property Management Software

MS Office

Job description

Brighthaven Communities seeks a Leasing Stabilization Specialist to drive traffic, tours, and move-ins across portfolio communities. The role emphasizes converting leads, managing occupancy goals, and delivering superior resident experiences in a fast-paced environment.

Ideal candidates bring 3–5 years in multifamily leasing or related fields, strong negotiation skills, and experience with affordable housing programs. Flexible scheduling and travel to properties are expected.