Leasing & Experience Consultant

Prime Residential; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Paid time off & holidays

Parental leave

401(k) plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in Canoga Park, CA is hiring a Leasing & Experience Consultant to be the primary contact for current and prospective residents. You will support the on-site team, showcase the community, and guide tours and applications with a focus on hospitality and closing deals.

We seek a personable, service-oriented team player who can build relationships, handle inquiries by phone, email, and text, and promote amenities while ensuring a smooth move-in experience and ongoing resident

Qualifications

• Experience in property management or sales preferred.
• Strong customer service experience.

Responsibilities

• Warmly greet prospects and present the community and amenities.
• Handle inquiries via phone, email, and text with efficient service.
• Conduct tours and assist with lease applications and verifications.
• Build relationships with residents and promote community services.
• Complete lease and renewal paperwork efficiently.

Skills

Customer service

Sales

Job description

Description

Job Type

Full-time

Property Details

Fountain Park & Villas has 214 units and is located in Canoga Park, CA

Schedule

Friday through Wednesday, off Thursday & Sunday, from 9:00 am to 6:00 pm

Target Pay

$22.59 per hour + leasing commission

Role Overview

As a Leasing & Experience Consultant, you will be the primary point of contact for current and prospective residents. You will work as a member of the on-site property management team, providing excellent customer service and ensuring residents are satisfied with their decision to live in a Prime Residential community.

Who You Are

• An enthusiastic and personable individual who enjoys building and maintaining relationships.
• A passionate team player who sees excellent customer service as essential to relationships.
• A true driver of sales possessing a competitive streak and an ability to close the deal.
• A diligent, determined, and punctual associate looking to grow their career in property management.

Key Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Requirements

• Experience in property management or sales preferred
• Valid driver’s license for operating community vehicles and/or golf carts
• Strong customer service experience

What We Offer

At Prime Residential, we believe our people are our greatest investment. We’re proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants to help you build long-term financial security.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

Privacy Notice

https://www.primegrp.com/ccpa-info-current-and-prospective-employees/

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy

The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE

To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non‑negotiable.

Salary Description

$22.59 per hour