Leasing Coordinator

True Homes; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

True Homes in Monroe, NC is seeking a Leasing Coordinator I to manage lead portfolios for assigned properties and convert leads into tenants. You will stay current on product availability, market vacancies aggressively, and support the team in achieving occupancy and leasing goals.

This role requires proactive outreach, strong communication, reliable transportation, and the ability to perform showings, move-ins, and vacancy walks while ensuring compliance with Fair Housing and company standards.

Qualifications

• High School diploma or GED required, associate degree preferred.
• Valid driver’s license and reliable transportation.
• 1+ year leasing, sales, or customer service experience preferred.
• Strong organizing and communication skills required.

Responsibilities

• Manage lead portfolios and convert leads to tenants.
• Coordinate and conduct property showings for prospective tenants.
• Ensure vacancies are marketed with high-quality listings and accurate rates.
• Prepare complete lease documentation for approved applications.
• Conduct move-in orientations and vacancy walks.

Skills

Leasing

Customer service

Sales

Communication skills

Marketing platforms

Education

High School diploma/GED

Associate’s degree preferred

Job description

Brief Description

The Leasing Coordinator I is responsible for managing lead portfolios for assigned properties, with a primary focus on converting leads to tenants. This role requires proactive outreach to prospective tenants, maintaining up-to-date knowledge of product and availability, and supporting the team in achieving leasing goals, including occupancy rates and lead-to-lease conversion ratios. The Leasing Coordinator I also ensures vacancies are marketed to the highest standard, that all units meet showing standards, and is responsible for performing property showings, conducting move-ins, and completing vacancy walks to assess readiness and identify turn needs. This role requires the ability to consistently achieve 10-15 executed leases per month.

Responsibilities

• Demonstrates buy-in and alignment with the True Homes culture
• Manages assigned lead portfolios in accordance with established processes and procedures
• Maintains familiarity with all available properties, pricing and availability dates
• Coordinates and conducts property showings for prospective tenants
• Ensures all vacancies are marketed with A+ quality, including accurate rates, availability and high-visibility listings
• Monitors and updates marketing platforms to maximize exposure and lead generation
• Ensures all vacant units meet showing standards prior to appointments
• Produces complete, accurate and timely lease documentation for approved applications
• Completes move-in orientations as needed
• Enhances the client experience and ensures the quality of the True Homes IRS brand
• Acts with discernment by escalating prospect requests to the Leasing Manager, as necessary
• Follows all processes and administrative procedures consistently, completely, and accurately
• Demonstrates Five Star Customer Service
• Practices True Lean culture to eliminate waste
• Performs other duties as needed or required

Results/Accountability

• Engage the True Difference model
• Meet or exceed monthly leasing goals and delivers consistent monthly results
• Manages time and travel efficiently to maximize productivity, responsiveness and leasing output
• Operates in full compliance with company processes and procedures, ensuring consistency, accuracy and operational excellence.
• Adheres to all Fair Housing laws and company standards, maintaining ethical, non-discriminatory practices in every prospect and tenant interaction.
• Owns the prospect relationship from initial inquiry through move-in, delivering clear communication, timely follow-up and professional leasing experience.
• Ensure all marketing efforts meet company standards for quality and visibility
• Own move-in dates with upcoming tenants to ensure home completion and readiness

Qualifications

• High School diploma/GED required, associate’s degree, preferred
• Valid driver’s license, current automobile insurance, and reliable transportation required
• One or more years of experience in leasing, sales or customer service preferred
• Basic marketing experience preferred
• Strong organizational and communication skills required

General Requirements

• Excellent attention to detail
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the True Difference