Leasing Consultant

AG Living; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

AG Living in Fort Worth, Texas, seeks a dynamic Leasing Consultant to enhance occupancy rates and provide exceptional service to prospective residents. This role is pivotal in guiding potential residents through the leasing process and creating memorable experiences.

The ideal candidate possesses strong customer service skills, enjoys building relationships, and is knowledgeable about market trends. Responsibilities include conducting property tours, assisting with lease applications, and collaborating with marketing to showcase the property’s unique features.

Qualifications

• Experience in customer service or sales roles is preferred.
• Strong communication skills to engage with potential residents.
• Ability to conduct property tours and engage with visitors effectively.

Responsibilities

• Provide exceptional customer service to residents and prospects.
• Conduct property tours showcasing amenities and unique features.
• Assist prospects with the leasing process and application procedures.
• Collaborate with marketing teams to promote the property.

Skills

Customer service

Sales techniques

Relationship building

Problem solving

Job description

JOB SUMMARY

The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

LEASING AND MARKETING

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

MARKET INSIGHT

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.
• Vendor and Partner Relationships:
• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.