Leasing Consultant-The Banks

Crawford Hoying; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Crawford Hoying seeks a Leasing Consultant to lease apartment homes and maintain high occupancy at a residential community. You will respond to rental inquiries using sales techniques, marketing plans, and approved materials, while delivering exceptional customer service to residents and guests.

You will greet prospects, present options, process leases, and assist with marketing and market surveys. This onsite role requires strong communication, reliability, and a professional appearance.

Qualifications

• Experience in a sales or customer service environment.
• Strong customer service, sales and a dedication to meet and exceed customer expectations.
• Basic math and computer skills.
• Working knowledge of or ability to learn property management software.
• Valid driver’s license and reliable transportation.
• Ability to develop a rapport with people.
• Good written and verbal communication skills.
• Proficiency with Microsoft Office products, including Excel.
• High school diploma or equivalent.

Responsibilities

• Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.

Skills

Sales experience

Customer service

Basic math

Property management software

Driver's license

Rapport building

Written and verbal communication

Excel

High school diploma

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Excel

Job description

Summary

The Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned residential community. The Leasing Consultant responds to all rental inquiries by utilizing appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer service, and this employee is expected to use customer service as a guiding principle when interacting with residents, guests, and coworkers, and when handling challenging situations.

Job Responsibilities (responsibilities may include but are not limited to the following)

• Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes; communicate features and benefits of the community; answer incoming calls and handle each one with professionalism; complete guest card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the computer system on the same day; accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results; generate miscellaneous resident communication as needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction; maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a professional appearance in accordance with uniform requirements.
• Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager; physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a neat and clean appearance of the clubhouse; clean areas as needed; inspect models and market-ready vacancies daily to ensure cleanliness
• Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Manager’s disposition; assist with turnover activities; determine charges for damages by occupants; inventories office supplies and report needs to the Community Manager; organize and file leases, reports, and other business-related documents; assist the Community Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues, including service requests, in a timely manner; distribute written communication to residents as needed.
• Perform other duties as assigned.

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Community net operating income
• Occupancy
• Resident retention
• Curb appeal
• Closing ratios
• Customer service feedback
• Delinquency

Preferred Knowledge, Skills, Education, and Experience

• Experience working in a sales or customer service environment
• Strong customer service, sales and a dedication to meet and exceed customer expectations
• Basic math and computer skills
• Working knowledge of or ability to learn property management software
• Valid driver’s license and reliable transportation
• Ability to develop a rapport with people
• Good written and verbal communication skills
• Proficiency with Microsoft Office products, including Excel
• High school diploma or equivalent

Work Environment

The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Work hours are typically 9:00 am to 6:00 pm. Depending on the property, the Leasing Consultant may work one weekend day as part of their schedule. This individual should be flexible and readily available as needed.

Reporting Structure

The Leasing Consultant reports to the Community Manager.

Physical Requirements

This employee’s physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting and/or moving up to 25 pounds. The Leasing Consultant may be required to drive during the course of their day.