Leasing Consultant - West End Terrace

Mills Properties; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An award-winning property management company seeks a high-energy sales professional to enhance resident experiences. This role involves managing the leasing process, building lasting relationships, and ensuring a smooth move-in experience. The ideal candidate will excel in communication, possess strong sales and customer service skills, and thrive in a team environment. With a commitment to providing exceptional service, you will play a vital role in creating positive impressions and meeting residents' needs. Join a dynamic team dedicated to excellence and enjoy competitive wages along with generous benefits.

Benefits

Competitive wages

Monthly & quarterly bonuses

Medical insurance options

Dental, vision, and life insurance

Company-paid disability

Paid time off program

401k with company match

Health savings account with company match

Discount on rent

Qualifications

• 2+ years of experience in sales or customer service.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage the leasing process from introduction to move-in.
• Provide excellent resident relations and timely renewal processing.
• Utilize marketing strategies to increase property traffic.

Skills

Sales Experience

Customer Service

Communication Skills

Negotiation Skills

Teamwork

Education

High School Diploma or GED

College Degree

Job description

Mills Properties is an award-winning property management company with 30 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work every day with a sense of pride and accomplishment. We invest heavily in our people by offering:

• Competitive wages (Pay starting at $18/hr)
• Monthly & quarterly performance-based bonus program
• Three medical insurance options (premiums starting at just $10 per paycheck)
• Dental, vision, and life insurance
• Company-paid short-term and long-term disability
• Industry-leading paid time off program (accrue 18 days in your first year)
• 9 paid holidays
• 401k program with company match
• Health savings account with company match
• 20% off rent *subject to ownership approval

About the role

We are looking for a high energy sales professional to provide positive impressions to potential residents, helping them to match their needs with the ideal apartment. You will cultivate the resident experience by building lasting relationships, anticipating their needs, and exceeding their expectations to create exceptional experiences.

How you will be successful

• Own the leasing process from introduction to move-in. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”
• Own the renewal process from move-in through renewal. This includes providing ongoing communication, excellent resident relations, and timely processing of the renewal.
• Utilize creative marketing and social media strategies to increase qualified property traffic and closing ratios.
• Inspect units for market readiness prior to showing and move-in; resolve issues with appropriate parties.
• Demonstrate strong attention to detail when preparing lease documents, resident files, applications for approval, security deposits, rent payments, and other bookkeeping tasks.
• Maintain positive communications with residents and provide excellent service through courteous and timely responses to resident needs and concerns.
• Assist with planning, preparation, and execution of resident functions.
• Maintain accurate and in-depth knowledge of the property, other Mills properties, and local competitors.
• Assist with service requests, package collection, and property cleanliness.
• Maintain a professional and organized work environment.
• Embrace Mills values applying to all areas of responsibility and abide by Mills policies and procedures.

What you need

• High school diploma or GED required; college degree preferred.
• Minimum of two years’ experience in sales and/or customer service preferred.
• NALP certification preferred but not required.
• Compelling communicator with strong negotiating, interpersonal, written, and verbal communication skills.
• Valid driver’s license.
• Adept at building relationships and working in a team environment with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others.

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.