Leasing Consultant - The REVL

Vidalta Residential; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Vidalta Residential is seeking a Leasing Consultant to welcome prospects and current residents with a focus on satisfaction, leasing, retention and occupancy goals. You will lead consultative sales, communicate timelines for renovations, and navigate objections while learning new property management software and smart home tech.

You will greet prospects, manage tours to move-in, document visits, and guide applicants through the process.

Qualifications

• 2 years of sales, retail, hospitality or customer service experience required.
• Familiarity with leasing and/or property management is a plus.
• Bilingual English and Spanish is a plus.
• Proficient with phone, computer and property management software (Onesite) and MS Office (Word, Excel, Outlook).
• Excellent organizational skills and knowledge of fair housing laws and regulations.

Responsibilities

• Greet prospects and qualify by asking questions and using guest cards.
• Manage the leasing process from tour to move-in, including follow-up and paperwork.
• Record visits on reports; maintain guest cards per procedures.
• Inspect models and market-ready units; communicate service needs to Property Manager.
• Guide prospects through application and secure deposits per requirements.
• Know lease terms, specifications and community policies.
• Encourage renewals and negotiate terms to minimize vacancies.
• Meet KPIs such as occupancy targets and renewal rates.
• Represent the company professionally and stay informed on rates, units and amenities.
• Ensure model apartments and target units are ready; monitor curb appeal.
• Conduct outreach marketing at least weekly and participate in resident activities as needed.

Skills

Sales experience

Customer service

Bilingual English/Spanish

Verbal and written communication

Education

High School diploma or equivalent

Tools

Onsite (Onesite)

Microsoft Office Suite

Job description

Description

Job Details:

The Leasing Consultant is the first impression to potential and current residents. The primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community.

• Consultative Sales Approach: Ability to guide prospects through the value-add narrative and lifestyle benefits of the repositioned asset.
• Savvy Communication: Setting clear expectations regarding renovation timelines and temporary amenity closures without losing leases.
• Objection Navigation: Tactful handling of pushback from legacy residents regarding rent increases, retail parking, and construction.
• Tech & System Adaptability: Quick learning curve for new property management software, smart home tech, and digital leasing tools.
• Hyper-Local Neighborhood Knowledge: Ability to sell the walkability, transit access, and local commercial conveniences.
• Luxury Brand Embodiment: Presenting a highly polished, professional demeanor aligned with Class A standards.
• Proactive Resident Retention: Strong relationship-building skills to retain inherited residents skeptical of new ownership.

Key Responsibilities:

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Manage the leasing process from tour to move-in including follow-up, closing the sale, completing lease documents, and inspecting units to ensure a great "move-in experience", and that all paperwork is correctly documented.
• Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready” units, communicate related service needs to Property Manager.
• Guide prospects in completing the application and secure deposit in accordance with Vidalta and Fair Housing requirements.
• Thorough knowledge of lease terms, specifications and all community policies.
• Encourage and distribute lease renewals and negotiating terms to minimize vacancy rates.
• Meet and support company key performance indicators and objectives to meet or exceed organizational expectations. (Listed below).
• Represent the company in a professional manner at all times.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Ensure websites and marketing materials are accurate and updated.
• Responsible for ensuring the “model” apartments and target apartments are ready for show;
• Need to have an awareness of the “curb appeal” of the property.
• Knowledge of required telephone and sales techniques.
• Responsible for conducting out-reach marketing at least once per week.
• Participate in resident planned activities for maximum customer satisfaction.
• Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPI’s will be subject to change and revision as the market conditions change.
• Responsible for overall organization and cleanliness of work areas and office areas.
• Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
• Assist management team with other various tasks as required.

Requirements

Experience and Education Requirements:

• High School diploma or equivalent.
• Two (2) years of experience in sales, retail, hospitality and/or customer service.
• Leasing and/or property management experience preferred.
• Bilingual (English and Spanish) a plus
• Operate telephone, personal computer/keyboard, Onesite (Community Software System) and Microsoft Office Suite including Word, Excel, and Outlook.
• Works in a typical office setting with daily exposure to outdoor environments (i.e., heat, cold, damp, rain, etc.) when touring a community.
• Detail-oriented, organized, and knowledgeable about financial regulations and best practices in property management.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent verbal and written communication skills
• Must possess a consistently positive attitude.

Vidalta Property Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): E-Verify Participation Poster English and Spanish

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf