Leasing Consultant - The REVL

Vidalta Residential; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Vidalta Property Management, LLC seeks a Leasing Consultant to create first-class impressions and drive occupancy at our Class A asset in Fort Worth. You will guide prospects through the lease process from tour to move-in, while presenting the value of our repositioned community and lifestyle offerings.

You will leverage consultative sales, manage expectations on renovations, and aim to minimize vacancies. A bilingual advantage and proficiency with Onesite and MS Office are pluses.

Qualifications

• Two years of sales, retail, hospitality or customer service experience.
• Leasing and/or property management experience preferred.
• Bilingual English/Spanish a plus.
• Proficient with Onesite and MS Office.
• Strong communication, organizational skills, and attention to detail.
• Knowledge of fair housing laws and regulations.

Responsibilities

• Greet prospects and qualify by covering all criteria.
• Manage the leasing process from tour to move-in including paperwork.
• Record all visits on reports and maintain guest cards.
• Inspect models and prepare market-ready units for show.
• Assist applicants with the application and deposits per policy.
• Understand lease terms, policies, and community guidelines.
• Encourage lease renewals and negotiate terms to reduce vacancies.
• Represent Vidalta in a professional manner at all times.
• Maintain up-to-date knowledge of rental rates, unit sizes, locations, and amenities.
• Support marketing efforts and ensure accuracy of materials.
• Assist with outreach marketing and resident engagement activities.
• Support management with delinquent rent collections as needed.

Skills

Consultative Sales

Effective communication

Objection handling

Tech & software adaptability

Local market knowledge

Professional demeanor

Resident retention

Education

High School diploma or equivalent

Tools

Onesite (Community Software System)

Microsoft Office (Word, Excel, Outlook)

Job description

Job Details

The Leasing Consultant is the first impression to potential and current residents. The primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community.

• Consultative Sales Approach: Ability to guide prospects through the value-add narrative and lifestyle benefits of the repositioned asset.
• Savvy Communication: Setting clear expectations regarding renovation timelines and temporary amenity closures without losing leases.
• Objection Navigation: Tactful handling of pushback from legacy residents regarding rent increases, retail parking, and construction.
• Tech & System Adaptability: Quick learning curve for new property management software, smart home tech, and digital leasing tools.
• Hyper-Local Neighborhood Knowledge: Ability to sell the walkability, transit access, and local commercial conveniences.
• Luxury Brand Embodiment: Presenting a highly polished, professional demeanor aligned with Class A standards.
• Proactive Resident Retention: Strong relationship-building skills to retain inherited residents skeptical of new ownership.

Key Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Manage the leasing process from tour to move-in including follow-up, closing the sale, completing lease documents, and inspecting units to ensure a great "move-in experience", and that all paperwork is correctly documented.
• Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready” units, communicate related service needs to Property Manager.
• Guide prospects in completing the application and secure deposit in accordance with Vidalta and Fair Housing requirements.
• Thorough knowledge of lease terms, specifications and all community policies.
• Encourage and distribute lease renewals and negotiating terms to minimize vacancy rates.
• Meet and support company key performance indicators and objectives to meet or exceed organizational expectations. (Listed below).
• Represent the company in a professional manner at all times.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Ensure websites and marketing materials are accurate and updated.
• Responsible for ensuring the “model” apartments and target apartments are ready for show;
• Need to have an awareness of the “curb appeal” of the property.
• Knowledge of required telephone and sales techniques.
• Responsible for conducting out-reach marketing at least once per week.
• Participate in resident planned activities for maximum customer satisfaction.
• Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPI’s will be subject to change and revision as the market conditions change.
• Responsible for overall organization and cleanliness of work areas and office areas.
• Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
• Assist management team with other various tasks as required.

Requirements

• High School diploma or equivalent.
• Two (2) years of experience in sales, retail, hospitality and/or customer service.
• Leasing and/or property management experience preferred.
• Bilingual (English and Spanish) a plus
• Operate telephone, personal computer/keyboard, Onesite (Community Software System) and Microsoft Office Suite including Word, Excel, and Outlook.
• Works in a typical office setting with daily exposure to outdoor environments (i.e., heat, cold, damp, rain, etc.) when touring a community.
• Detail-oriented, organized, and knowledgeable about financial regulations and best practices in property management.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent verbal and written communication skills
• Must possess a consistently positive attitude.

Vidalta Property Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

E-Verify Participation Poster (English & Spanish): E-Verify Participation Poster English and Spanish

E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf