Leasing Consultant - St. John's Wood

General Services Corp.; Richmond (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) Plans

Rental Discount

Paid Holidays

Paid Sick and Vacation

Health Savings Account

Maternity Leave

Care Assistance

Disability Insurance

Life Insurance

Pet Insurance

Identity Theft Protection

Legal Resources

Job summary

General Services Corporation (GSC) in Richmond, VA is seeking a Leasing Specialist to show apartments and secure leases, striving to maximize occupancy and resident satisfaction. This role requires greeting prospects, qualifying applicants, and guiding them through the leasing paperwork process.

The ideal candidate has strong sales, customer service, and communication skills, with preferred one year of leasing experience. GSC offers comprehensive benefits and bonus opportunities.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Outstanding sales ability in a computerized environment.
• Preferred: One year of leasing experience.

Responsibilities

• Leasing apartments at optimum rent levels and keeping vacancies to a minimum
• Greet customers by standing and smiling
• Convert walk-in prospects into secured leases
• Convert telephone calls and emails to appointments
• Maintain a waiting list and follow up on waiting list applicants
• Screen applicants to include requesting and reviewing credit reports, employment references, and rental references
• Prepare leases
• Conduct Move-in orientations
• Follow up on Rent Increase Letters and maintain files
• Maintain Resident Renewal Program
• Proactively solicit residents’ input and opinions regarding residency
• Make recommendations regarding resident programs and/or policies to Management
• Leasing Office Operations
• Assist managers and other staff members as requested
• Maintain a customer focused appearance in the leasing office
• Handle daily file maintenance
• Answer telephones
• Arrange utility connections and disconnections
• Walk vacant and inspect ready units
• Follow up on general complaints including pet violations
• Collect delinquent rent
• Check apartments for skips
• Handle move-out processing
• Work on social and other promotional events
• Other duties as assigned.

Skills

Sales ability

Customer service

Education

High School Diploma or equivalent

Job description

Description

*Bonus opportunities of up to $10,000 throughout the year*

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles to achieve that success.

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary for the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

• Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
• Ensure adherence to all company policies and procedures

Summary

Showing apartments to prospects with the goal of securing a lease. Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level. Completion of leasing paperwork.

Responsibilities

• Leasing apartments at optimum rent levels and keeping vacancies to a minimum
• Greet customers by standing and smiling.
• Convert walk-in prospects into secured leases.
• Convert telephone calls and emails to appointments
• Maintain a waiting list and follow up on waiting list applicants.
• Follow up on Guest Cards by letter, telephone, and email.
• Screen applicants to include requesting and reviewing credit reports, employment references, and rental references.
• Prepare leases
• Conduct Move-in orientations
• Maintain Move-in List.
• Handle subleases, renewals, extensions, and vacating notices.
• Follow through on Rent Increase Letters and maintain files.
• Prepare prospect kits, move-in kits, move-out kits and other promotional materials as needed.
• Promote Preferred Employer Plan.
• Maintain the Resident Renewal Program.
• Proactively solicit residents’ input and opinions regarding their residency in our community.
• Make recommendations regarding resident programs and/or policies to Management.
• Strategize to maximize resident retention.
• Facilitate a resident environment that permits peaceful and quiet enjoyment.
• Work in partnership with our residents and the community at large to determine solutions and to accomplish goals.
• Leasing Office Operations
• Assist managers and other staff members as requested.
• Maintain a customer focused and attractive appearance in the leasing office and model; plants, accessories, and furnishings.
• Handle daily file maintenance.
• Maintain postage, office, and forms supplies.
• Handle regular and overnight mail.
• Answer telephones.
• Arrange utility connections and disconnections and maintaining the utility ledger.
• Walk vacant and inspect ready units as necessary.
• Walk the property and perform property work as needed.
• Follow up on general complaints including pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with the Customer Service Program and philosophy.
• Collect delinquent rent.
• Check apartments for skips using the delinquency as a reference.
• Handle move-out processing.
• Work on social and other promotional events.
• Other duties as assigned.

Requirements

Education: High School Diploma or equivalent.

Experience: Outstanding sales ability in a computerized environment.

Preferred: One year of leasing experience.

GSC Cares about your health and wellbeing and provides the following benefits:

• Health, Dental, and Vision Coverage
• 401(k) Retirement Savings Plans
• 25% Employee Rental Discount at any GSC property
• Paid Holidays, Paid Sick and Paid Vacation
• Health Savings Account with Match
• Maternity Leave
• Employee and Dependent Care Assistance Programs
• Short-and Long-Term Disability Insurance
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance
• Identity Theft Protection
• Legal Resources

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.